Latriece Anacreon
Stockton,CA
Summary
Proven in delivering compassionate care and adaptive problem-solving, I excelled at Everwell Mental Healthcare by enhancing patient wellbeing and streamlining operations. Skilled in patient care and HIPAA compliance, my background includes improving service delivery and efficiency in high-pressure environments, showcasing a commitment to excellence and empathy in healthcare.
Overview
14
14
years of professional experience
Work History
Resident Care Assistant
Everwell Mental Healthcare
08.2022 - 07.2024
- Delivered exceptional care to residents with diverse needs, ranging from dementia and Alzheimer''s patients to those requiring physical rehabilitation support.
Medical Claims Processor
Aims
08.2020 - 05.2022
- Processed high volumes of medical claims accurately and efficiently under tight deadlines, ensuring prompt payment for services rendered.
- Researched and resolved complex medical claims issues to support timely processing.
- Managed large volume of medical claims on daily basis.
- Reviewed provider coding information to report services and verify correctness.
Prior Authorization Pharmacy Technician
Blue Shield
12.2015 - 05.2020
- Ensured consistent quality control measures by performing thorough audits of pharmacy documentation, procedures, and storage practices.
- Assisted pharmacists with medication therapy management services for improved patient adherence and overall health outcomes.
- Streamlined pharmacy operations for increased efficiency by managing and organizing medication inventory.
- Strengthened pharmacy''s reputation within the community through exceptional service delivery, attention to detail, and genuine concern for patient wellbeing.
Medical Customer Service Representative
Health Net
02.2010 - 10.2015
- Enhanced patient satisfaction by addressing inquiries and resolving issues related to medical appointments, billing, and insurance.
- Managed high call volume with professionalism and empathy, ensuring timely resolution of customer concerns.
- Handled sensitive patient information with confidentiality, adhering to HIPAA regulations at all times.
- Resolved escalated customer complaints efficiently while maintaining composure under pressure situations.
- Assisted in training new team members on company policies and best practices in medical customer service delivery.
Education
High School Diploma -
Rio Cazadero High School
Sacramento, CASkills
- Compassionate Caregiving
- Vital signs monitoring
- Dementia Care
- Adaptive Problem Solving
- CPR Certified
- Problem-Solving
- Time Management
- Patient Care
- HIPAA Compliance
Timeline
Resident Care Assistant
Everwell Mental Healthcare
08.2022 - 07.2024
Medical Claims Processor
Aims
08.2020 - 05.2022
Prior Authorization Pharmacy Technician
Blue Shield
12.2015 - 05.2020
Medical Customer Service Representative
Health Net
02.2010 - 10.2015
High School Diploma -
Rio Cazadero High School
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