Summary
Overview
Work History
Education
Skills
Timeline
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LaTrina Williams

Las Vegas,NV

Summary

Proven leader in customer service with a track record of enhancing customer satisfaction and boosting revenue at Circle K. Skilled in banking and proficient in Microsoft, demonstrating both hard and soft skills. Excelled in high-stress situations, effectively resolving conflicts and improving loyalty through empathetic engagement.

Overview

19
19
years of professional experience

Work History

Lead CSR

Circle K
08.2022 - 10.2024
  • Assisted in the development of training materials to standardize employee knowledge and performance.
  • Enhanced customer satisfaction by addressing inquiries and resolving issues promptly.
  • Developed troubleshooting guides that reduced resolution time for common customer complaints.
  • Boosted revenue by upselling products and providing personalized recommendations based on client needs.

Customer Service Representative

Stagility
05.2022 - 08.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Cage Cashier/ Balanced Bill Breakers

Horizon Casino
01.2006 - 07.2009
  • Verified large amounts of cash quickly, ensuring accuracy and reducing wait times for customers.
  • Provided exceptional customer service, addressing concerns promptly and professionally.
  • Streamlined cash operations for increased efficiency by maintaining accurate records of all transactions.
  • Managed high volumes of currency, balancing accounts accurately at the end of each shift.
  • Quickly and accurately counted drawers at start and end of each shift.

Education

High School Diploma - Basic

McCall High
Tallulah, LA
05.2000

Skills

    Banking experience

    At home car/call center experience

    Microsoft

    Computer savvy

Timeline

Lead CSR

Circle K
08.2022 - 10.2024

Customer Service Representative

Stagility
05.2022 - 08.2023

Cage Cashier/ Balanced Bill Breakers

Horizon Casino
01.2006 - 07.2009

High School Diploma - Basic

McCall High

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LaTrina Williams