Latrinda Hassan

• Coordinated staffing schedules to optimize resource allocation and meet client needs.
• Assisted with onboarding processes, ensuring compliance with agency policies and procedures.
• Supported recruitment efforts by screening candidates and scheduling interviews effectively.
• Maintained accurate records of employee certifications and training completion statuses.
• Coordinate staffing for nursing, therapy, MSW, and HHA services
• Schedule nursing and therapy visits : SOCs, ROCs, rectifications, evaluations, and PRN visits
• Track documentation within compliance timelines and authorizations
• Oversaw management of admission logs to ensure accuracy and compliance. Delivered daily updates to enhance communication and operational efficiency.
• Support communication between clinicians and referral sources

• Facilitated patient scheduling and appointment management to streamline clinic operations.
• Assisted in maintaining accurate electronic health records to ensure compliance with regulations.
• Provided support to healthcare teams by preparing and organizing patient documentation.
• Managed high call volume, addressing patient inquiries and concerns with professionalism and empathy.
• Conducted patient intake processes, gathering essential information for effective treatment planning.
• Maintained strict compliance with HIPAA regulations, ensuring the protection of sensitive patient information.
• Promoted effective communication among medical staff by serving as a reliable liaison between physicians, nurses, and administrative personnel.
• Knowledgeable in VA policies and procedures
• Displayed confidence when scheduling difficult or interdepartmental requests, with no longer than a 15-
  minute customer delay.
• Scheduled returning appointments in accordance with physician and/or office guidelines and provided
  patients with appointment details such as time, location, directions, instructions sheets.

• Delivered comprehensive guidance on oral hygiene practices and preventative care to promote patient well-being.
• Analyzed patient needs and contributed to the formulation of individualized treatment strategies.
• Implemented infection control protocols to ensure patient safety.
• Facilitated efficient patient flow and coordinated appointment scheduling to enhance service delivery.
• Maintained up-to-date patient records, including medical histories and treatment plans, to facilitate accurate diagnoses and tailored treatments.
• Enhanced patient experience by building rapport, addressing concerns, and explaining procedures in a professional manner.
• Supported office administrative tasks such as answering phone calls, scheduling appointments, and handling insurance billing inquiries
• Tailored individualized periodontal maintenance programs for patients suffering from gum disease or other related concerns.
• Maintained accurate medical and dental records by documenting important patient data in Dentrix and Eaglesoft.

• Optimized DME request preparation by ensuring thorough documentation for review by supervising nurse and medical director.
• Established and nurtured partnerships with medical equipment companies, ensuring timely communication and resolution of departmental obstacles.
• Assessed and documented equipment utilization problems while tracking delivery dates to facilitate timely resolutions.
• Acquired benefit information from third-party payers to guide patients on anticipated out-of-pocket expenses related to deductibles, coinsurance, copayments, or total charges for non-covered services.

• Audited delivery tickets for accuracy and confirmed service fulfillment to support efficient operations.

• Coordinated equipment deliveries with patient, facility, and providers.

• Facilitated collection and organization of necessary information for denied claims in billing processes.