Kinchlande "Jem" Jean-Charles

• Process I-9s accurately and ensure onboarding compliance
• Administer drug tests confidentially
• Explain roles and expectations to candidates and answer questions
• Support high-volume hiring events with organization and efficiency
• Streamlined onboarding processes, enhancing new employee integration and retention.

• Exceeded productivity and accuracy standards
• Cross-trained in multiple departments
• Maintained and exceeded productivity rates throughout long shifts in order to
  meet company standards.
• Actively trained in many areas to be more valuable to the team.
• Ensuring that all the merchandise is safely and securely packed and labeled for
  shipping.

• Scheduled appointments with customers
  Maintain quality control guidelines and inspects all garments
  altered/steamed/pressed to verify pristine condition before final delivery to
  customer.
• Build long-term relationships with customers to meet and exceed customer
  satisfaction and loyalty.
• Welcome all customers with genuine, and friendly enthusiasm over the phone,
  virtual chats and in person, communicates clearly and concisely adapting style
  to suit customers by problem solving, excellent phone skills and resolving
  conflict.

• Managing large amounts of outbound calls in a timely manner.
• Identify customers’ needs, clarify information, research every issue and provide
  solutions and/or alternatives
• Built sustainable relationships and engaged customers by taking the extra mile
• Meet personal/team qualitative and quantitative targets

• Maintained a clean organized inventory and curated displays of rotating
  seasonal clothing and accessories.
• Utilized unique selling tactics to demonstrate the benefits of purchasing the
  store credit card to meet target sales goals and improve customer loyalty.
• Happily guided customers through the process of successfully finding their
  ideal styles and sizes.
• Meticulously handheld POS system transactions including credit, cash,
  exchanges, returns, and refunds to ensure seamless and accurate cash flow.
• Completed online orders by creating a system to manage workflow to get items
  to customers.

Key Accomplishments:
One of the top 5 associates in obtaining credit card applications in store