Rachel "Raye" Aster
Dallas
Summary
High-achieving account manager offering extensive experience in developing account plans, increasing revenue and deepening customer relationships. Excellent communication and problem solving abilities. Ready to bring several years' experience to challenging new position with industry-leading team.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Senior Account Manager II | Healthcare Workforce Strategy
AMN Healthcare
Dallas
05.2021 - Current
- Lead advisory engagement for X–XX hospitals across multi-state health systems, supporting inpatient and emergency service lines with workforce strategy and coverage modeling.
- Partner with C-suite, clinical leadership, and operations teams to assess coverage gaps, demand variability, and staffing risk, translating findings into actionable workforce recommendations.
- Serve as a strategic advisor to enterprise hospital and health system clients, supporting workforce optimization, operating model alignment, and performance improvement within managed services (MSP) environments.
- Diagnosed inefficiencies across VMS workflows (submission, credentialing, onboarding) and implemented process improvements that reduced time to fill by ~X–XX%.
- Coordinated cross-functional teams (recruitment, compliance, credentialing, finance, clinical operations) to execute transformation initiatives, enhancing service reliability.
- Supported contracting alignment and amendments by translating operational and regulatory constraints into compliant, scalable solutions, enhancing service delivery.
- Recognized for performance and leadership as an AMN President’s Forum Winner and Learning Champion (2023, 2024)
Account Manager | Healthcare Operations Support
CareerStaff Unlimited
Irving
02.2020 - 04.2021
- Partnered with healthcare leadership to identify and fill short-term workforce gaps, enhancing operational stability.
- Coordinated internal teams to execute compliant staffing plans, upholding quality standards throughout the process.
- Advised clients on market conditions and deployment strategies, ensuring service continuity through effective coverage models.
Associate Vendor Manager / Senior Account Coordinator
AMN Healthcare
Dallas
10.2016 - 02.2020
- Supported national MSP programs and strategic healthcare clients by conducting operational analysis, optimizing vendors, and enhancing service delivery.
- Analyzed staffing utilization, supplier performance, and fulfillment trends to inform vendor strategy and workforce planning decisions.
- Supported enterprise clients during MSP implementations, expansions, and operational transitions, ensuring continuity of care and stakeholder alignment.
- Served as escalation point for staffing and onboarding challenges, ensuring timely resolution and minimal disruption.
- Collaborated with account leadership to standardize workflows, enhancing compliance across multi-vendor environments.
Physician Recruiter – Emergency Medicine
Staff Care (AMN Healthcare)
Irving
10.2015 - 10.2016
- Facilitated national emergency medicine coverage initiatives by sourcing and deploying qualified physicians.
- Developed expertise in provider workforce dynamics, hospital coverage models, and access-to-care challenges to enhance recruitment strategies.
- Collaborated with healthcare facilities to identify staffing needs and position requirements.
- Screened and evaluated candidate resumes for suitability in physician roles.
- Conducted interviews to assess candidate qualifications and cultural fit for clients.
Education
Bachelor of Arts - History
Austin College
Sherman, TX05-2008
Skills
- Workforce optimization
- Workforce analytics
- Compliance management
- Data analysis
- Process improvement
- Operational excellence
- Client relationship management (CRM)
- Client relationship management
- Client engagement
- Vendor management
- Strategic advisory
- Effective communication
Certification
Six Sigma- Yellow Belt
Accomplishments
AMN Presidents Circle Winner
Timeline
Senior Account Manager II | Healthcare Workforce Strategy
AMN Healthcare
05.2021 - Current
Account Manager | Healthcare Operations Support
CareerStaff Unlimited
02.2020 - 04.2021
Associate Vendor Manager / Senior Account Coordinator
AMN Healthcare
10.2016 - 02.2020
Physician Recruiter – Emergency Medicine
Staff Care (AMN Healthcare)
10.2015 - 10.2016
Bachelor of Arts - History
Austin College