Summary
Overview
Work History
Skills
Timeline
LaTrisha Taylor

LaTrisha Taylor

Tavares ,FL

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

16
16
years of professional experience

Work History

Lumber Associate

Lowe's
05.2021 - 08.2022
  • Assisted customers with loading lumber and other various building materials.
  • Operated forklift, payloader and railcar mover with focus on precision and safety.
  • Lifted, moved and handled various building materials throughout yard using forklifts and pallet jacks.

Pro Services Specialist

Lowe's
09.2017 - 04.2021
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Established effective working relationships with internal employees, vendors, shipping company contacts and customers.
  • Built relationships with customers and community to promote long term business growth.
  • Selected correct products based on customer needs, product specifications and applicable regulations.

Administrative Assistant

N & H Plumbing Services
02.2007 - 05.2016
  • Maintained payroll information by calculating, collecting, and entering data.
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Issued paychecks on designated pay dates to avoid employee dissatisfaction.
  • Audited timesheets and payroll records for accuracy.
  • Handled account payments and provided information regarding outstanding balances.
  • Completed and processed purchase orders and customer invoices each quarter.

Skills

  • Payroll and Accounts Payable Receivable
  • Customer Relations and Communications
  • Order Picking and Processing
  • Heavy Equipment Operation
  • Loading and Unloading
  • Customer Service and Assistance

Timeline

Lumber Associate - Lowe's
05.2021 - 08.2022
Pro Services Specialist - Lowe's
09.2017 - 04.2021
Administrative Assistant - N & H Plumbing Services
02.2007 - 05.2016

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LaTrisha Taylor