Hardworking professional with 4 years of experience and a proven knowledge of back oce operations, administrative support and customer service. Aiming to leverage my abilities to successfully ll roles at your company.
Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
Conducted regular performance reviews with team members, fostering professional growth and development.
Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
Developed new employees and on-going performance assessment of current employees.
Cashier
Walgreens
03.2023 - 11.2024
Helped customers complete purchases, locate items, and join reward programs.
Restocked and organized merchandise in front lanes.
Assisted customers with returns, refunds and resolving transaction issues.
Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Stocked, tagged and displayed merchandise as required.
Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Cashier
Ace Hardware
01.2022 - 10.2023
Greeted customers entering store and responded promptly to customer needs.
Welcomed customers and helped determine their needs.
Worked flexible schedule and extra shifts to meet business needs.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Built relationships with customers to encourage repeat business.
Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
High School Diploma -
Deerfield Beach High School
Deerfield Beach, FL
06.2022
Skills
POS Systems and Ordering Platforms
Understanding Customer Needs
Issue and Complaint Resolution
Upselling Products and Services
Interpretation and Translation Services
Customer Account Management
Science and Detail-Oriented
Responding to Difficult Customers
Customer Data Confidentiality
Certification
Entrepreneurship and Small Business (ESB)
Community Service
Clerical Assistant Volunteer, Deerfield Beach Middle School, Deerfield Beach, FL, 06/01/18, 04/01/22, Operate machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers., Answer telephones, direct calls, and take messages., Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer., Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints., Compute, record, and proofread data and other information, such as records or reports., Deliver messages and run errands.
Corporate Food and Beverage Attendant, Deerfield Beach High School, Deerfield Beach, FL, 01/01/20, 04/01/22, Take orders from patrons for food or beverages., Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmission to kitchen staff., Collect payments from customers.