Summary
Overview
Work History
Education
Skills
Certification
Community Service
Timeline
Generic

LaTronya Hughes

Pompano Beach

Summary

Hardworking professional with 4 years of experience and a proven knowledge of back oce operations, administrative support and customer service. Aiming to leverage my abilities to successfully ll roles at your company.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Customer Experience Manager

Five Below
05.2024 - 12.2025
  • Managed escalated customer issues promptly, ensuring timely resolutions and maintaining positive relationships.
  • Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
  • Conducted regular performance reviews with team members, fostering professional growth and development.
  • Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
  • Developed new employees and on-going performance assessment of current employees.

Cashier

Walgreens
03.2023 - 11.2024
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

Cashier

Ace Hardware
01.2022 - 10.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

Education

High School Diploma -

Deerfield Beach High School
Deerfield Beach, FL
06.2022

Skills

  • POS Systems and Ordering Platforms
  • Understanding Customer Needs
  • Issue and Complaint Resolution
  • Upselling Products and Services
  • Interpretation and Translation Services
  • Customer Account Management
  • Science and Detail-Oriented
  • Responding to Difficult Customers
  • Customer Data Confidentiality

Certification

Entrepreneurship and Small Business (ESB)

Community Service

  • Clerical Assistant Volunteer, Deerfield Beach Middle School, Deerfield Beach, FL, 06/01/18, 04/01/22, Operate machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers., Answer telephones, direct calls, and take messages., Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer., Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints., Compute, record, and proofread data and other information, such as records or reports., Deliver messages and run errands.
  • Corporate Food and Beverage Attendant, Deerfield Beach High School, Deerfield Beach, FL, 01/01/20, 04/01/22, Take orders from patrons for food or beverages., Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmission to kitchen staff., Collect payments from customers.

Timeline

Customer Experience Manager

Five Below
05.2024 - 12.2025

Cashier

Walgreens
03.2023 - 11.2024

Cashier

Ace Hardware
01.2022 - 10.2023

High School Diploma -

Deerfield Beach High School