Summary
Overview
Work History
Education
Skills
Timeline
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LaTwanda Moore

LaTwanda Moore

Baton Rouge,LA

Summary

Reliable professional with several years' experience in production-driven settings. Strong background in customer service, workflow optimization, and retail sales. Proven leader and successful in mentoring new employees. Ready to take next career step professional.

Overview

16
16
years of professional experience

Work History

Sortation Associate

Amazon
Baton Rouge, LA
06.2024 - Current
  • Sorted packages into delivery routes by factors such as size, weight and destination.
  • Determined shipping methods, routes or rates for materials to be shipped.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Provided support during peak periods by working extended shifts when required.

Product Support Representative

Jack Henry & Associates
08.2022 - 12.2024
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Identified trends in customer feedback which were used by the development team to enhance existing products and services or develop new ones.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Updated databases with new and modified customer data.
  • Monitored account activities for suspicious patterns that could indicate fraudulent activity.

Center Manager

Advance America
Denham Springs, LA
08.2017 - 05.2022
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Identified needs of customers promptly and efficiently.
  • Managed household errands and other essential duties.
  • Maintained updated knowledge through continuing education and advanced training.

Customer Service Cashier

Albertsons Market
Baton Rouge, LA
06.2014 - 02.2017
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Worked effectively in team environments to make the workplace more productive.
  • Completed day-to-day duties accurately and efficiently.
  • Operated a variety of machinery and tools safely and efficiently.
  • Balanced cash drawers at the end of each shift.
  • Operated cash registers to process payments for goods and services.

Slot Floor Person

Belle of Baton Rouge Casino
, LA
10.2008 - 05.2013
  • Exchanged money, credit, tickets, or casino chips for patrons.
  • Provided exceptional customer service while interacting with guests at the slot machines.
  • Verified payout amounts for winners on the casino floor.
  • Responded to customer inquiries regarding slot machine operations, payouts, and jackpots.

Education

High School Diploma -

Baker High School
Baker, LA
05-2006

Skills

  • Sorting accuracy
  • Shipping procedures
  • Order picking
  • Warehouse safety
  • Load planning
  • Stock management
  • Machine operation
  • Customer service excellence
  • Marketing analytics
  • Computer literacy and data entry

Timeline

Sortation Associate

Amazon
06.2024 - Current

Product Support Representative

Jack Henry & Associates
08.2022 - 12.2024

Center Manager

Advance America
08.2017 - 05.2022

Customer Service Cashier

Albertsons Market
06.2014 - 02.2017

Slot Floor Person

Belle of Baton Rouge Casino
10.2008 - 05.2013

High School Diploma -

Baker High School

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LaTwanda Moore