Latwanya Oliver
Henderson,NC
Summary
Compassionate Case Manager known for high productivity and efficiency in task completion. Possess specialized skills in needs assessment, care plan development, and client advocacy. Excel at communication, problem-solving, and time management to effectively support clients in achieving wellness goals.
Overview
15
15
years of professional experience
Work History
Case Manager
Wake County Health and Human Services
Raleigh, NC
07.2023 - Current
- Provided excellent customer service and attention to customers when face-to-face, or through phone conversations
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met
- Outstanding customer service
- A team player
- Observation and attention to details
- Knowledge of HIPPA regulations
- Problem solving and critical thinking
- Collibrating with community providers to meets needs of clients
- Effective communication
- Well organized and a fast learner
- Proficient with most computer programs
- Able to work independently in a fast-paced office environment
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively
- Retained strong medical terminology understanding in effort to better comprehend procedures
- Determining the eligibility of applicants/recipients to receive assistance
- Preparing and maintaining files and records and reports
Aetna Provider Care Helpline| Xerox
Raleigh, NC
11.2011 - 06.2023
- Provide prompt customer service to providers, members and pharmacies
- Successfully resolve claims rejections for Aetna members
- Participated in team meetings and contributed to team goals and objectives
- Managed high-volume inbound and outbound calls to address customer inquiries and claims
- Collaborated with fellow team members to manage a large volume of claims
- Transcribed data to worksheets and entered data into the computer to prepare documents and adjust accounts
- Maintain compliance with safety and regulatory guidelines with HIPAA
Inventory Technician
Pacific Coast Feather Company
Henderson, NC
12.2009 - 08.2011
- Conducted cycle counts and physical inventories to ensure accuracy of warehouse stock
- Inspected incoming materials for damage
- Created reports detailing inventory levels, movement trends, and other related data
- Processed incoming shipments, verifying contents against invoices or packing slips
- Assisted in maintaining a clean work environment by disposing of waste material appropriately
- Entered information into the system to update status reports
- Ensured compliance with industry regulations and standards regarding inventory management
- Ensured that all products were stored safely in accordance with industry standards and regulations
- Coordinated receipt of incoming materials and verified accuracy of items received
Education
Bachelor of Science - Human Resources & Finance
University of Phoenix
Tempe, AZ09-2016
Skills
- Progress monitoring
- Documentation proficiency
- Resource identification
- Paperwork and documentation
- Information privacy
Timeline
Case Manager
Wake County Health and Human Services
07.2023 - Current
Aetna Provider Care Helpline| Xerox
11.2011 - 06.2023
Inventory Technician
Pacific Coast Feather Company
12.2009 - 08.2011
Bachelor of Science - Human Resources & Finance
University of Phoenix