Latwanya Oliver
Henderson,NC
Summary
Seasoned insurance specialist with excellent planning and problem solving abilities. Offering several years of experience and a willingness to take on any challenge. Organized, driven and adaptable professional with successful history managing high caseloads in fast-paced environments.
Overview
16
16
years of professional experience
Work History
Case Manager
Wake County Health and Human Services
07.2023 - Current
- Provided excellent customer service and attention to customers when face-to-face, or through phone conversations.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Retained strong medical terminology understanding in effort to better comprehend procedures.
- Determining the eligibility of applicants/recipients to receive assistance
- Collaborating with community providers to meets needs of clients.
- Preparing and maintaining files and records and reports.
Customer Service Representative
Aetna Provider Care Helpline | Xerox
11.2011 - 06.2023
- Provide prompt customer service to providers, members and pharmacies.
- Successfully resolve claims rejections for Aetna members.
- Participated in team meetings and contributed to team goals and objectives.
- Managed high-volume inbound and outbound calls to address customer inquiries and claims.
- Collaborated with fellow team members to manage a large volume of claims.
- Transcribed data to worksheets and entered data into the computer to prepare documents and adjust accounts.
- Maintain compliance with safety and regulatory guidelines with HIPAA
Inventory Technician
Pacific Coast Feather Company
12.2009 - 08.2011
- Conducted cycle counts and physical inventories to ensure accuracy of warehouse stock.
- Inspected incoming materials for damage.
- Created reports detailing inventory levels, movement trends, and other related data.
- Processed incoming shipments, verifying contents against invoices or packing slips.
- Assisted in maintaining a clean work environment by disposing of waste material appropriately.
- Entered information into the system to update status reports.
- Ensured compliance with industry regulations and standards regarding inventory management.
- Ensured that all products were stored safely in accordance with industry standards and regulations.
- Coordinated receipt of incoming materials and verified accuracy of items received.
Education
Associated Business Administration -
Vance Granville Community College
Bachelor Degree - undefined
University of Phoenix
09.2016
Skills
- Outstanding customer service
- A team player
- Observation and attention to details
- Knowledge of HIPPA regulations
- Problem solving and critical thinking
- Effective communication
- Well organized and a fast learner
- Proficient with most computer programs
- Able to work independently in a fast-paced office environment
Timeline
Case Manager
Wake County Health and Human Services
07.2023 - Current
Customer Service Representative
Aetna Provider Care Helpline | Xerox
11.2011 - 06.2023
Inventory Technician
Pacific Coast Feather Company
12.2009 - 08.2011
Bachelor Degree - undefined
University of Phoenix
Associated Business Administration -
Vance Granville Community College