Summary
Overview
Work History
Education
Skills
Awards
Projects
Certification
Timeline
Generic

Lauarel Young

Country Club Hills,IL

Summary

Dynamic individual with hands-on experience in multiple areas, adept at navigating and maintaining challenges. Strong problem-solving skills and a proactive approach to new tasks. Known for adaptability, creativity, diligence, and a results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Warehouse Packer

Amazon
08.2023 - 09.2024
  • Inspected products before packaging to avoid shipping defective or damaged goods to customers.
  • Enhanced warehouse efficiency by accurately packing and labeling products for shipment.
  • Maintained a clean and safe work environment, adhering to established safety protocols and procedures.
  • Packed, weighed and shipped items per customer specifications.

Teacher Assistant

Triple R Child Care
01.2023 - 07.2023
  • Responsible for aiding co-teacher in academic activities and lesson plans
  • Supported student physical, mental, and social development using classroom games and activities.
  • Supervised recess, lunch and daily student intake and dismissal.
  • Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Worked with teachers to design lesson plans and coordinate activities for classes.
  • Established positive relationships with parents through effective communication, fostering parental involvement in their children''s education.

Customer Service Agent

FedEx Ship Center
06.2022 - 08.2022
  • Responsible for greeting and providing great customer service
  • Resolve any issues and answer any questions regarding customers packages
  • Provide a detailed summary report for handlers and drivers
  • Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
  • Utilized strong problem-solving skills to quickly identify and address customer issues.
  • Contributed to achieving company goals by consistently meeting or exceeding performance metrics.

Cashier

Nordstrom Rack
06.2022 - 07.2022
  • Manage credit, debit, and cash transactions at the register
  • Issue refunds, exchanges, and receipts
  • Promote coupons and credit cards
  • Provide the best customer service before customers exit the store
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.

Telephone Interviewer

SRL
02.2022 - 03.2022
  • This position allowed me to contact residents in Illinois and survey them about their general health
  • Gathered data and insights from participants during telephone interviews.
  • Administered phone interviews to survey participants.
  • Followed call center protocols when notifying participants of call purpose and use of information.
  • Employed persuasive techniques when necessary to encourage reluctant respondents to participate in surveys or provide additional information.
  • Developed strong rapport with interviewees, resulting in more detailed and accurate survey responses.

Sales Associate/Cashier

SIZE
02.2021 - 08.2021
  • As a cashier and sales associate, I was advised to sell our newest and most popular items
  • I also was expected to give styling tips
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.

Sales Associate

DTLR
09.2019 - 04.2021
  • I am expected to help customers and sell our monthly promotions to them as much as I can
  • Provide the best customer service to assure that customers will return
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

Cashier

Chuck E. Cheese
03.2019 - 06.2019
  • As a cashier I was expected to reach a certain amount of suggested sales
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Camp Counselor

Calumet Park District
06.2018 - 08.2018
  • As a camp counselor, I was instructed to supervise the younger kids enrolled in summer camp
  • Worked with children of varying age, interest, skill, and developmental levels.
  • Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
  • Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
  • Led groups of children safely through variety of camp activities.
  • Collaborated with other camp counselors to design fun and enriching learning activities for campers.
  • Enhanced camper experience by organizing and leading engaging activities tailored to various age groups.

Education

Bachelors Of Art In Psychology - Psychology

Governors State University
Park Forest, IL

Psychology

Northern Illinois University
Dekalb, IL
05.2024

High School Diploma -

Thornton Fractional North High School
Calumet City, IL
05.2020

Skills

  • Teamwork
  • Customer Service
  • Time Management
  • Critical Thinking
  • Punctual and Reliable
  • Workplace Cleanliness
  • Maintaining Workplace Safety
  • Decision-Making

Awards

  • Cashier of the month
  • Perfect Attendance

Projects

Volunteer at Chicago Public Library, Volunteered to read to kindergarteners in the after school program

Certification

  • CPR Training - February 2023- May 2023

Timeline

Warehouse Packer

Amazon
08.2023 - 09.2024

Teacher Assistant

Triple R Child Care
01.2023 - 07.2023

Customer Service Agent

FedEx Ship Center
06.2022 - 08.2022

Cashier

Nordstrom Rack
06.2022 - 07.2022

Telephone Interviewer

SRL
02.2022 - 03.2022

Sales Associate/Cashier

SIZE
02.2021 - 08.2021

Sales Associate

DTLR
09.2019 - 04.2021

Cashier

Chuck E. Cheese
03.2019 - 06.2019

Camp Counselor

Calumet Park District
06.2018 - 08.2018

Bachelors Of Art In Psychology - Psychology

Governors State University

Psychology

Northern Illinois University

High School Diploma -

Thornton Fractional North High School

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Lauarel Young