Launa Larose
Upper Marlboro,MD
Summary
Tech-savvy and smart receptionists equipped with experience in medical environments and top-notch administrative skills. Works great with colleagues and maintains strong patient relations. Excels at following procedures and independently handling common questions and concerns.
Overview
4
4
years of professional experience
Work History
Certified Nail Technician
Self Employed Services
Queens, NY
03.2020 - Current
- Met with clients to discuss needs, service preferences and special requests.
- Maintained supply inventory and replenished to maintain consistent availability.
- Built repeat client base to increase profits and stabilize cash flow.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Medical Receptionist
Dr. Sohan, MD
Ozone Park, NY
06.2023 - 08.2023
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Medical Receptionist
Dr. Sohan, MD
Ozone Park, NY
10.2021 - 07.2022
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Scheduled and confirmed patient appointments and consultations.
Accounting Intern
Brynn Associates
Brooklyn, NY
06.2021 - 08.2021
- Generated reports using Microsoft Excel to track budget expenditures versus actual costs.
- Demonstrated critical and strategic thinking developed from working on different tasks and projects.
- Leveraged Excel skills to input and compile data gathered from various sources.
Education
Phlebotomy Tech Certification -
TIA School of Allied Health
Garden City, NY06-2023
Bachelor of Science - Biology
Bowie State University
Bowie, MDSkills
- Patient Scheduling
- Front Desk Operations
- HIPAA Compliance
- Data Entry
- Skilled in Excel
- Venipuncture
- Blood Collection
- Specimen Preparation
- Patient Support
- Customer Service
- Insurance Verification
Timeline
Medical Receptionist
Dr. Sohan, MD
06.2023 - 08.2023
Medical Receptionist
Dr. Sohan, MD
10.2021 - 07.2022
Accounting Intern
Brynn Associates
06.2021 - 08.2021
Certified Nail Technician
Self Employed Services
03.2020 - Current
Phlebotomy Tech Certification -
TIA School of Allied Health
Bachelor of Science - Biology
Bowie State University