LAUNDRELLE PETTIFORD
Queens,NY
Summary
Experienced with managing communication channels and supporting content development. Utilizes strategic thinking to enhance engagement and streamline messaging. Knowledge of media relations and internal communication processes, ensuring effective dissemination of information.
Overview
38
38
years of professional experience
Work History
COMMUNICATIONS ASSISTANT
32BJ SEIU
05.2025 - Current
- Support communications director in monitoring and creating communication strategies and activities within 32BJ SEIU to affectively keep organizational information consistent among members. Responsible for proofing, and of writing, social media management, event coordination, and administrative tasks. Ensuring the organization's message is effectively communicated to both internal and external audiences.
MEMBER SERVICES REPRESENTATIVE I
32BJ SEIU
03.2024 - 05.2025
- Assisting union members with questions regarding their benefits, and eligibility, and resolving any issues related to their healthcare, pension, or other fund plans, often requiring strong customer service skills and knowledge of the union's collective bargaining agreements. Answering member questions about health insurance, dental plans, vision coverage, retirement pensions, and other benefit programs. Checking member eligibility for benefits based on employment status and other criteria. Assisting members with filing claims and resolving issues related to claim denials.
SENIOR ADMINISTRATIVE ASSISTANT
WIN FAMILY SHELTER
05.2023 - 03.2024
- Create, distribute, and manage all correspondence for the Program Manager and site. Process family intake paperwork, re-entries, and discharges. Perform monthly reconciliation of DHS invoices to report all overpayments and underpayments. Control Excel spreadsheets reporting shelter daily census, school rosters, and record keeping. Create monthly audit logs for random city inspections, and control issuance of metro cards for client travel to and from city agencies. Create monthly and weekly purchase orders for the client's food pantry, office supplies, paper, and building supplies. Act as liaison between Program Director and staff to ensure all staff and client needs are met daily.
SECRETARY
NORTHWELL FLEX STAFF
08.2022 - 04.2023
- Managed inbound and outbound phone calls and inquiries. Route calls and messages within the practice management system to the appropriate staff. Triaging calls for various conditions. Use scripts and macros for responding to requests, medication refills, and questions. Exercises independent judgment to determine escalation of patient situations. Schedules and reschedules patient appointments using practice EHR software. Receives and creates new patient records. Obtains, reviews, and updates patient demographic and insurance information within the practice management billing system. Maintain clinicians’ administrative and clinical/surgical schedules/calendars as needed. If applicable, ensure that patients are provided with authorizations for medical services as needed, and/or a referral if required. Manage and maintain patient charts to ensure all information is inputted, scanned, and properly secured.
COMPANY ADMINISTRATIVE CLERK
DOD, U.S. ARMY
05.2021 - 07.2022
- Prepared and proofread all correspondence, memorandums, and reports and created spreadsheets, and documentation requests for time off, finance, human resources, and benefits. Created and maintained training schedules and curriculum for soldiers and civilian staff, maintained monthly driving reports and receipts, vehicle maintenance, and damage reports. Daily creation and maintenance of the Company Commander’s calendar and set up monthly meetings and appointments. Served as the daily lead principal liaison between the Company and Battalion administration sections.
92A AUTOMATED LOGISTICAL SPECIALIST
DOD, U.S. ARMY
12.1987 - 07.2008
- Served has a Master Sergeant, a senior officer responsible for supervising complex supply chain systems, operations, inventory management, warehousing, and distribution of various Army equipment to include vehicles. Oversee large warehouse sections and soldiers, maintained accountability for millions of dollars in equipment, managed stock records, requisition of supplies and repair parts.
- (RETIRED)
Education
Bachelor of Science - Health Administration
Bryant & Stratton College
NY06-2026
Bachelor of Science - Organizational Leadership
Bryant Stratton College
Buffalo06-2025
Associate of Applied Science - Medical Reimbursement And Coding
Bryant & Stratton College
NY02-2024
Skills
- MS Office, Outlook, MS TEAMS, Allscripts, Dynamics, V3
- Proofreading
- Web content management
- Media relations
- Strong editing
- Teamwork and collaboration
- Customer service
- Time management
- Attention to detail
- Multitasking
- Excellent communication
- Organizational skills
- Creative thinking
Timeline
COMMUNICATIONS ASSISTANT
32BJ SEIU
05.2025 - Current
MEMBER SERVICES REPRESENTATIVE I
32BJ SEIU
03.2024 - 05.2025
SENIOR ADMINISTRATIVE ASSISTANT
WIN FAMILY SHELTER
05.2023 - 03.2024
SECRETARY
NORTHWELL FLEX STAFF
08.2022 - 04.2023
COMPANY ADMINISTRATIVE CLERK
DOD, U.S. ARMY
05.2021 - 07.2022
92A AUTOMATED LOGISTICAL SPECIALIST
DOD, U.S. ARMY
12.1987 - 07.2008
Bachelor of Science - Health Administration
Bryant & Stratton College
Bachelor of Science - Organizational Leadership
Bryant Stratton College
Associate of Applied Science - Medical Reimbursement And Coding
Bryant & Stratton College
AWARDS
Bryant Stratton College Dean’s List 2022-2026, Cumulative GPA: 3.92, Army Commendation Medal, Army Achievement Medal w/oak leaf cluster, Good Conduct Medal, Reserve Component Achievement Medal, National Defense Service Medal, NCO Professional Development Ribbon, Army Reserve Service Medal, Army Service Medal, Department of the Army Certificates of Training, Certificate of Achievement, Certificate for Twenty Years of Government Service