RA shift lead supporting stable, structured care in a behavioral health setting by monitoring 8 clients per shift, sharing timely updates with 5 contacts per shift and treatment staff, and helping maintain a calm living environment, holding CPR certification. Brings coordination strength from tracking follow-up tasks across multiple people, plus steady response during crisis intervention moments, resolving 8 crises per month when client needs escalate. Background in volunteer coordination supports clear shift communication, dependable handoffs, and consistent client oversight.