Laura Abbott
Las Vegas,NV
Summary
Friendly and dependable barista with a strong background in fast paced customer service, looking to bring the same energy into a new role. I have a proven track record at Starbucks and In-N-Out, where I excelled in these high-pressure environments. Skilled in menu memorization and handling challenging customers, I create a welcoming atmosphere that enhances customer satisfaction. A collaborative team player, I effectively manage time and multitask to ensure smooth operations and exceptional service. Quick on my feet, able to show up with kindness when challenged, and love cultivating a positive environment around me.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Barista
Starbucks
10.2022 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote a fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
Associate
In-N-Out Burger
10.2021 - 12.2022
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Demonstrated flexibility in schedule availability, ensuring adequate staffing levels were maintained during peak hours or unexpected absences.
- Collaborated with team members to quickly fill large orders and serve large parties.
- Maintained cleanliness and organization of the dining area, ensuring a pleasant atmosphere for customers.
- Collaborated with team members to maintain a well-stocked inventory and ensure smooth operations during peak hours.
- Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
Education
Addiction Counseling
ASU
Tempe, AZ05-2027
High School Diploma -
Spring Valley High School
Las Vegas, NV05-2021
Skills
- Time management
- Effective performance in high-pressure situations
- Handling difficult customers
- Menu memorization
- Adaptive and creative
- Personable interaction skills
- Team player
- Strong multitasking
- Cash and credit transactions
- Food service
- Beverage preparation
Certification
Food Handler Safety Card - State of Nevada, Issued February 2025 (Valid through February 2028)
Timeline
Barista
Starbucks
10.2022 - Current
Associate
In-N-Out Burger
10.2021 - 12.2022
Addiction Counseling
ASU
High School Diploma -
Spring Valley High School
Similar Profiles
Jazmine ArnoldJazmine Arnold
Barista at StarbucksBarista at Starbucks
Heaven JuarezHeaven Juarez
Barista at StarbucksBarista at Starbucks
Amanda WilsonAmanda Wilson
Shift Supervisor at StarbucksShift Supervisor at Starbucks
ALEXIA RAMIREZALEXIA RAMIREZ
Barista at StarbucksBarista at Starbucks
Alexis KeenanAlexis Keenan
Assistant Store Manager- Client Experience at SephoraAssistant Store Manager- Client Experience at Sephora