Laura Abels
Marriott Santa Ynez Valley
19
years of professional experience
1
Certification
1
Language
Dedicated food service professional recognized for exceptional customer service and fine-dining expertise. Skilled in menu knowledge, suggestive selling, and staff training, ensuring memorable guest experiences and operational efficiency.
Work History
Lead Food Server/Bartender
3 Years- Oversaw daily operations of food service, ensuring exceptional guest experiences and adherence to standards.
- Trained and mentored new staff on service protocols and menu knowledge for optimal performance.
- Coordinated dining room setup and maintained cleanliness to enhance overall ambiance and efficiency.
- Managed inventory levels, placing orders to ensure timely availability of food and supplies.
- Resolved guest complaints promptly, fostering a positive dining environment and repeat business.
- Mix and serve cocktails following standard recipes and customer preferences.
- Maintain cleanliness and organization of bar area to enhance efficiency.
Food Server
1 Year 6 Months- Delivered exceptional dining experiences through attentive service and menu knowledge.
- Managed customer orders using POS system, ensuring accuracy and efficiency.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Trained new team members on service standards and restaurant procedures.
Food Server
6 Months- Resolved customer inquiries and complaints to enhance satisfaction levels.
- Practiced good time management to deliver customers' prepared orders quickly and accurately.
- Communicated with kitchen staff clearly and accurately to deliver meals within desired timeframes.
- Demonstrated strong multitasking skills by managing several tables at once while maintaining high standards of service quality.
Food Server
2 Years- Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
- Enhanced customer satisfaction by providing efficient and friendly food service.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Handled difficult customer situations professionally, resolving issues promptly and ensuring repeat business.
Food Server
2 Years 1 Month- Maintained clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Mastered menu knowledge to provide accurate information and helpful suggestions to guests.
- Provided exceptional service to large parties, coordinating with the team for smooth operations.
- Increased sales by upselling appetizers, desserts, and specialty beverages.
- Trained new servers in customer service best practices, elevating overall team's performance.
- Recommended wine pairings and specialty dishes, enhancing dining experience.
Education
High School Diploma
Associate of Arts - Business Management
Skills
Customer service excellence
Staff training
Casual dining knowledge
Beverage recommendations
Event coordination
Menu knowledge
Suggestive selling
Menu detailing
Special event coordination
Craft cocktail techniques
Drink garnishing
Certification
CA - Food Handler Certification
Languages
English
Full Professional
Timeline
Lead Food Server/Bartender
Marriott Santa Ynez Valley
06.2023 - 06.2026Read More
Food Server
Applebee's Neighborhood Grill & Bar
05.2021 - 11.2022Read More
Food Server
California Pizza Kitchen
05.2017 - 11.2017Read More
Food Server
Capistrano's Restaurant
05.2009 - 05.2011Read More
Food Server
Whale's Tail Restaurant
05.2007 - 06.2009Read More
John Muir High School
High School Diploma
Read More
Pasadena City College
Associate of Arts from Business Management
Read More