Laura Acevedo
Lubbock,Tx
Summary
Dedicated professional with strong background in customer service and a passion for delivering exceptional experiences. Eager to bring my skills and experience to O’Reilly Auto Parts, where I can assist customers with their automotive needs while contributing to a successful team environment.
Overview
24
24
years of professional experience
Work History
Customer Service Desk
Home Depot
05.2021 - Current
- Customer returns and check outs
- Handle all online orders
- Stock and help other team members with orders
Cashier
HEB Grocery Store
11.2020 - 07.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Sales Associate
West Texas Auto Colors
09.2015 - 08.2020
- Provide excellent customer service through out-of-town deliveries and in-store assistance
- Check and receive freight to maintain accurate inventory records
- Mix paint, count inventory, and prepare customer orders for pickup or delivery
- Voucher invoices to ensure proper payment and documentation
Order Processing
O’Reilly’s Auto Parts
08.2020 - 11.2020
- Accurately pull orders from the distribution warehouse to fulfill customer and store needs
- Stock inventory and assist team members in processing orders
- Maintain a clean and organized workspace to ensure safety and efficiency
Front Counter Rep/Driver
Gristy’s Cleaners
06.2007 - 09.2015
- Assisted customers with order pickups and drop-offs, ensuring satisfaction with services provided
- Delivered clothes to customer homes and other store locations
- Maintained store cleanliness and organization
Driver
Vega Trucking Company
06.2004 - 06.2007
- Transported equipment and supplies to and from construction sites in a safe and timely manner
- Conducted routine maintenance checks on trucks to ensure operational safety
Customer Service Representative
Convergys
09.2000 - 06.2004
- Delivered quality customer service by resolving inquiries and issues via incoming calls
- Kept detailed records of customer interactions and problem resolutions
- Built rapport with customers, enhancing satisfaction and loyalty
Education
High School - undefined
Lubbock High School
01.1998
Skills
- Excellent customer service and problem-solving skills with a focus on customer satisfaction
- Strong organizational abilities to manage multiple tasks and ensure efficient operations
- Proven ability to work in fast-past environments while maintaining accuracy and attention to detail
- Experience in automotive parts, inventory management, and team collaboration
Timeline
Customer Service Desk
Home Depot
05.2021 - Current
Cashier
HEB Grocery Store
11.2020 - 07.2021
Order Processing
O’Reilly’s Auto Parts
08.2020 - 11.2020
Sales Associate
West Texas Auto Colors
09.2015 - 08.2020
Front Counter Rep/Driver
Gristy’s Cleaners
06.2007 - 09.2015
Driver
Vega Trucking Company
06.2004 - 06.2007
Customer Service Representative
Convergys
09.2000 - 06.2004
High School - undefined
Lubbock High School
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