Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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JANIRAH WISHEM

Carrollton,TX

Summary

Energetic and friendly with natural ability to connect with people, making each interaction positive and memorable. Possesses fundamental knowledge of customer service principles and strong communication skills to address and resolve inquiries efficiently. Committed to fostering customer satisfaction and contributing to supportive team environment.

Overview

7
7
years of professional experience

Work History

Customer Service Desk

Costco
03.2023 - 12.2024
  • Enhanced customer satisfaction by promptly addressing and resolving service inquiries.
  • Reduced wait times by efficiently directing calls to appropriate departments for faster resolution.
  • Handled complex customer issues with diplomacy, working towards mutually beneficial resolutions while upholding company standards.
  • About 5,000 customers Daily

Warehouse Associate

HEB/Central Market Grocery
05.2023 - 06.2024
  • Managed data entry for inventory systems, ensuring accuracy and timely updates
  • Developed leadership skills as section leader, guiding team members and addressing inventory issues with strong organizational abilities
  • Used effective communication to handle customer inquiries and relay information to team members
  • Prepared Online Orders for a total of 5 stores in the area

DoorDash Associate

DoorDash Food Delivery Service
03.2020 - 01.2023
  • Delivered products promptly, achieving a 5-star rating through strong customer service and attention to detail in meeting customer preferences
  • Used clear communication skills to address customer inquiries, ensuring satisfaction and repeat business
  • Demonstrated organizational skills by managing multiple orders and coordinating delivery logistics independently.
  • Received about 30 orders daily

Warehouse Trainer

GoPuff
03.2021 - 11.2022
  • Coordinated with delivery drivers and management to ensure smooth operations, using exceptional organization and communication
  • Addressed customer service inquiries over the phone, including replacements and returns, enhancing customer relations
  • Proficiently managed customer records through data entry, maintaining a high level of accuracy and attention to detail.
  • Provided coaching and mentoring to employees.
  • Trained and mentored four new personnel hired to fulfill various roles.
  • Micro warehouse would see upwards to 600 orders daily spread out amongst 2 shifts and 6 employees

Lead Production Associate

Creole Cuisine Restaurant Concepts
12.2017 - 05.2022
  • Oversaw food production, purchasing, and labor cost control, ensuring smooth kitchen operations and timely service
  • Trained team members in customer service, focusing on effective communication and organization to meet customer expectations.
  • Daily changes to staff and restaurant needs. Adaptation was a must to ensure daily restaurant up beat.
  • Trained 3 employees over the course of 2 years
  • Evaluated employee performance, providing constructive feedback and coaching for continuous improvement.

Education

MBC - Medicial Billing & Coding

DeVry University
Illinois
03.2025

High School Diploma -

Warren Easton
New Orleans, LA
05.2011

Skills

  • Active learning
  • Call center experience
  • Customer focus
  • Complaint handling
  • Email management
  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Zoom meeting software
  • Slack communication
  • Worker training

Additional Information

Dedicated 31-year-old customer service professional with over 11 years of experience in fast-paced environments. Skilled in resolving customer concerns, delivering personalized service, and leveraging technical tools to improve efficiency. Highly detail-oriented, shaped by the responsibility of being the eldest of five siblings. Resourceful, receptive to constructive feedback, and committed to continuous growth. A collaborative team player who remains determined and solutions-driven when faced with challenges, balancing a customer-focused approach with firm adherence to rules and policies.

Timeline

Warehouse Associate

HEB/Central Market Grocery
05.2023 - 06.2024

Customer Service Desk

Costco
03.2023 - 12.2024

Warehouse Trainer

GoPuff
03.2021 - 11.2022

DoorDash Associate

DoorDash Food Delivery Service
03.2020 - 01.2023

Lead Production Associate

Creole Cuisine Restaurant Concepts
12.2017 - 05.2022

MBC - Medicial Billing & Coding

DeVry University

High School Diploma -

Warren Easton

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