Mathew Biwott
Hermitage,TN
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
2
2
years of professional experience
Work History
Customer Service Desk
Recreational Center
Clarksville, Tennessee
05.2017 - 12.2018
- Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication.
- Rolled out operational improvements and solutions to deliver top-notch customer service.
- Responded to customer inquiries via email in a timely manner.
- Followed up with customers after purchase to ensure satisfaction.
Graduate Teaching Assistant
Computer Science and Information Technology Department
Clarksville, Tennessee
01.2020 - 12.2022
- Adhered to university requirements for student assignments, testing and grading of work.
- Provided individualized instruction to meet the needs of struggling students.
- Provided individual tutoring sessions for struggling students as needed.
- Researched new topics related to the subject matter of the course.
- Supported professor in implementing rigorous teaching and learning experiences.
- Displayed strong work ethic and promoted respect and humility among individuals.
U.S ARMY
Goverment
NASHVILLE, TN
01.2022 - Current
- Military 88 Mike Specialist.
- Worked with cross-functional teams to achieve goals.
- Maintained updated knowledge through continuing education and advanced training.
- Understood and followed oral and written directions.
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
Master of Science - Computer Science and Information Technology
Austin Peay State University
01.2023
Bachelor of Science - General Science
Austin Paey State University
01.2019
Google IT Support Professional Certificate -
CompTIA A -
Skills
- Escalation management
- Customer Education
- Active Learning
- Customer Service
- Technical Support
- Microsoft Outlook
- Technical Troubleshooting
- Operating systems
- Issue Troubleshooting
- Technical documents comprehension
Accomplishments
- Support students in completing coursework in subjects related to information security, helping them attain academic success, while still doing well in my studies.
- Excellent Student support
- Led group of undergraduate students working on a project.
Personal Information
Title: Help Desk
References
References available upon request.
Timeline
U.S ARMY
Goverment
01.2022 - Current
Graduate Teaching Assistant
Computer Science and Information Technology Department
01.2020 - 12.2022
Customer Service Desk
Recreational Center
05.2017 - 12.2018
Master of Science - Computer Science and Information Technology
Austin Peay State University
Bachelor of Science - General Science
Austin Paey State University
Google IT Support Professional Certificate -
CompTIA A -
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