Shamar Morris
Summary
Motivated IT support candidate with over six years of customer-facing experience and a strong foundation in technical troubleshooting. Currently pursuing an Associate's in Software Engineering with plans to continue into a Bachelor's program. Skilled in backend development using C# and ASP.NET, remote support tools, and Active Directory environments. Known for delivering responsive, user-focused support and adapting quickly to new technologies through hands-on labs and project work.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Desk Associate
Korger
05.2019 - Current
- Assisted customers with a wide range of inquiries, providing prompt, personalized support and resolving issues to ensure a smooth and positive experience.
Time and Payroll
Kroger
04.2017 - 04.2019
- Reviewed and corrected employee time entries and pay discrepancies to ensure accurate compensation and scheduling alignment.
Education
Software Engineering
Bluegrass Community And Technical College
Lexington01-2026
Skills
- Escalation management
- User credential management
- Customer success management
- Active listening
- Security protocols
- Network diagnostics
Certification
CompTIA A+ prep
Timeline
Customer Service Desk Associate
Korger
05.2019 - Current
Time and Payroll
Kroger
04.2017 - 04.2019
Software Engineering
Bluegrass Community And Technical College
Similar Profiles
Mang ParMang Par
Store Front Cashier at KorgerStore Front Cashier at Korger
Monterius NeilMonterius Neil
Dairy Stocker at KorgerDairy Stocker at Korger
Laylah AcevesLaylah Aceves
Grocery Clerk at KorgerGrocery Clerk at Korger
kelsy lopezkelsy lopez
Customer Service Desk Associate at The Home Depot IncCustomer Service Desk Associate at The Home Depot Inc
Mahek ShahMahek Shah
Customer Service Desk Associate at Walmart SupercentreCustomer Service Desk Associate at Walmart Supercentre