Summary
Overview
Work History
Education
Skills
Concept Art
Languages
Software
Interests
Timeline
Generic
Minh Mai

Minh Mai

McAllen,TX

Summary

Proven customer service specialist with a track record of enhancing customer satisfaction at Chloe Nails through expert management of technical support and innovative discount strategies. Skilled in CRM software and active learning, demonstrated ability to improve service processes and engage clients with professionalism. Excelled in a fast-paced environment, significantly boosting client retention and satisfaction. Detail-oriented, organized, and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.

Overview

6
6
years of professional experience

Work History

Customer Service Desk

Chloe Nails
01.2024 - Current
  • Managed high levels of call flow and responded to technical support needs.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Sought ways to improve processes and services provided.

Front Desk Receptionist

Lisa Nails
04.2019 - 07.2021
  • Collected room deposits, fees, and payments.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Scheduled, coordinated and confirmed appointments and meetings.

Education

Bachelor of Arts - Graphic Design

The University of Texas Rio Grande Valley
Edinburg, TX
12-2025

Skills

  • Active Learning
  • Customer Education
  • Call center experience
  • CRM Software
  • Language proficiency
  • Microsoft Outlook

Concept Art

I like to do concept art, animation, and illustrations on my free time. Usually to improve my own graphical knowledge and skills, but mostly for fun create characters or objects for other people. I sometimes also do commissions online through my fiver and through social media.

Languages

Vietnamese
Professional Working

Software

Adobe

Interests

I have an interest in game design and being able to create characters and the layout of games as I feel that it is currently a driving force in the economy and the industry in the world of gaming is currently going through a phase that is going to require a lot more people that are up to the task So I want to be able to prepare myself for when the day comes to get involved in that marketplace

Timeline

Customer Service Desk

Chloe Nails
01.2024 - Current

Front Desk Receptionist

Lisa Nails
04.2019 - 07.2021

Bachelor of Arts - Graphic Design

The University of Texas Rio Grande Valley
Minh Mai