Laura Guzman
Las Vegas,Nevada
Summary
Organized Operations Lead with more than 2 years of experience guiding crucial systems and workforce effectiveness measures. Detailed approach to planning and maintaining operations, recommending change and overseeing day-to-day employee coordination and communication. Resourceful knowledge of intricate government and company mandates to maintain work environment safety and efficiency. Choreographs all aspects of operations planning, launch assessment and management for optimal cost balance and CRM.
Overview
13
13
years of professional experience
Work History
Operations Lead
Sephora
08.2016 - Current
- Prepare operational tasks including store shipping, receiving, and returning merchandise
- Keep accurate records of inventory by regularly cycle counting
- Communicate with other local stores via phone, email or Microsoft Teams to discuss store operations daily
- Supervise up to 15 associate staff members, plan and coordinate roles according to daily business needs while adhering to budgetary goals
- Answer customer questions in the store and over the phone, coordinate with brand representatives sales objectives
- Assisted in clerical duties and tracked the hiring process, manage interview schedules, and employee referrals.
Sales Supervisor
Lacoste
09.2014 - 07.2016
- Supervise associate staff in a retail sales setting
- Make customer service decisions in accordance with company policy
- Develop an excellent working knowledge of stores computer systems to ring transactions and perform other functions such as receiving and transferring merchandise or sending merchandise via UPS.
Sales Supervisor
Kate Spade
11.2012 - 09.2014
- Managed floor sets from start to finish by mapping sales floor, supervising floor set staff through execution
- Performed and supervised store opening and closing procedures including counting register funds, completing bank deposits, opening and closing registers and securing facility.
Visual Merchandiser
Banana Republic
10.2010 - 10.2012
- Layout store according to current promotions, events and seasonal trends.
Education
Associate of Science in Fashion Design -
International Academy of Design and Technology
Las Vegas, NV06.2011
Skills
- Microsoft Excel
- Microsoft Word
- Outlook
- ADP
- Ten Key
- 40 WPM
- Fluent in Spanish
- Order Fulfillment
- Strategic Planning
- Organizational Skills
- Inventory Control
- Decision Making
- Customer Service
- Time Management
- Problem Solving
- Operational Efficiency
Languages
Spanish
Native or Bilingual
Timeline
Operations Lead
Sephora
08.2016 - Current
Sales Supervisor
Lacoste
09.2014 - 07.2016
Sales Supervisor
Kate Spade
11.2012 - 09.2014
Visual Merchandiser
Banana Republic
10.2010 - 10.2012
Associate of Science in Fashion Design -
International Academy of Design and Technology