Summary
Overview
Work History
Education
Skills
Timeline
Generic

Laura Adams

Rincon,GA

Summary

Knowledgeable and dedicated customer service professional with extensive experience in the hospitality industry. Solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Diligent in handling materials, counting stock and distributing items. Flexes smoothly between different back-end and customer-facing requirements. Learns quickly, manages time well and stays calm under pressure.

Overview

10
10
years of professional experience

Work History

Head Cashier /Millwork Sales Specialist

Lowe's Home Improvement
Rincon, GA
07.2021 - 01.2022
  • Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
  • Met coverage demands by setting effective work schedules and breaks, and effectively delegating assignments.
  • Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
  • Built rapport with customers and assessed needs to make product recommendations and upsell.
  • Created and implemented sales strategies to successfully meet company targets.

Server

Green Truck Pub
Savannah, GA
10.2017 - 08.2020
  • Greeted and maintained relationships with regular customers.
  • Upheld high standards of professionalism when dealing with customer issues, supporting serving staff and waiting on tables.
  • Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.

Account Coordinator

Ticketmaster/Custom Ticket Dept
Crozet, VA
02.2015 - 07.2017
  • Built and strengthened relationships with new and existing accounts to drive revenue growth.
  • Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
  • Identified customer needs and achieved service levels that met and exceeded expectations.
  • Prepared monthly reports, including payment and account reconciliations and financial statements for corporate.

Spa Supervisor

The Spa At Massanutten
Massanutten, VA
11.2013 - 09.2014
  • Greeted spa guests warmly to create positive first impression of spa.
  • Maximized efficiency through time management and staff supervision to boost productivity.
  • Oversaw upkeep of entire facility and notified maintenance for service repairs.
  • Recorded product sales into spa's weekly income report.
  • Managed spa inventory by keeping detailed track of supply use and forecasting need to direct ordering processes.

Server

Vinnie Van Go Go's
Savannah, GA
03.2011 - 09.2013
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Delivered quality services while maintaining friendly and welcoming environment.

Savannah Area Manager - Plant Design

AOak Farms, Inc.
Savannah, GA
03.2010 - 06.2011
  • Carefully maintained plant health through watering and proper fertilization to minimize losses and waste.
  • Planted bulbs, trees, bushes and flowers for residential and commercial clients.
  • Adapted daily plans according to weather, staffing levels and client needs to maintain excellent client satisfaction and adhere to timelines.
  • Developed key client relationships by providing design solutions that met needs and budgets without compromising quality or design intent.

Education

Foods, Nutrition, And Wellness Studies

Colorado State University
Fort Collins, CO

General Studies

Armstrong Atlantic State University
Savannah, GA

Skills

  • Customer service expert
  • Key holder experience
  • Administrative support
  • Team-minded
  • Verbal and written communication
  • Strong Attention to Detail
  • Productivity and Time Management
  • Reliable and Responsible
  • Inventory Management and Planning
  • Merchandise Retrieval and Distribution

Timeline

Head Cashier /Millwork Sales Specialist

Lowe's Home Improvement
07.2021 - 01.2022

Server

Green Truck Pub
10.2017 - 08.2020

Account Coordinator

Ticketmaster/Custom Ticket Dept
02.2015 - 07.2017

Spa Supervisor

The Spa At Massanutten
11.2013 - 09.2014

Server

Vinnie Van Go Go's
03.2011 - 09.2013

Savannah Area Manager - Plant Design

AOak Farms, Inc.
03.2010 - 06.2011

Foods, Nutrition, And Wellness Studies

Colorado State University

General Studies

Armstrong Atlantic State University

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