Summary
Overview
Work History
Education
Skills
Cover Letter
Work Availability
Timeline
CustomerServiceRepresentative
Laura A. Davis

Laura A. Davis

Health Communications
Springville,TN

Summary

Marketing professional with comprehensive background in developing and implementing strategic marketing plans. Proven ability to drive brand awareness and foster team collaboration. Known for reliability and adaptability in dynamic environments, leveraging skills in campaign management and market analysis.

Overview

31
31
years of professional experience

Work History

Director of Admissions

Trinity Christian Academy
08.2019 - 08.2022
  • Assisted and oversaw the entire admissions process for all new TCA students
  • Scheduled all necessary interviews with board members for new families
  • Developed and executed marketing for TCA; tv spots, website, billboards, mailouts, etc
  • Developed, executed and oversaw all preview events for potential new students, i.e., preview days, shadow days, open house
  • Conducted regular evaluation of admission policies and procedures, making necessary adjustments to maintain alignment with institutional objectives.
  • Served as primary contact for coordination of application screening and tracking, visit and interview arrangement and marketing communications.
  • Increased enrollment rates by developing and implementing strategic recruitment initiatives.
  • Served as a liaison between prospective students, families, faculty, and administration throughout the admissions process, facilitating seamless communication among all parties involved.
  • Streamlined the admissions process for efficiency, resulting in faster response times for prospective students.

Membership Manager

Lift Wellness Center of West Tennessee Healthcare
03.2018 - 08.2019
  • Responsible for overseeing the 10 to 15 employee membership team of employees
  • Hired all membership employees and managed all human relations components of these employees
  • Enrolled new LWC members and solved any member issues
  • Implemented and developed marketing ideas to increase membership
  • Developed, organized and oversaw membership appreciation events
  • Submitted weekly and monthly membership reports to my supervisor
  • Implemented comprehensive onboarding program for new members to facilitate smooth integration into the organization.
  • Organized successful networking events, fostering connections among members and industry professionals.
  • Continually refined membership strategies, making data-driven decisions to adapt and evolve in response to shifting member needs and preferences.
  • Presented detailed reports at board meetings on progress towards meeting established goals as well as insights gathered from direct interaction with members.
  • Collaborated with marketing team to create compelling promotional materials for prospective members.

Customer Service Representative

Commercial Bank and Trust Company
01.2011 - 03.2018
  • Responsible for marketing all account products to potential customers
  • Listening to the customer needs and matching the proper account to their demographic
  • Solving any customer problem ranging from fraudulent activity to a simple address change
  • Attending chamber events and other civic meetings to promote CBTC
  • Voiceover radio ads to promote events sponsored by CBTC
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Marketing Coordinator

Four Seasons Sales and Services
06.2008 - 07.2011
  • Responsible for marketing and sales of products and services to salon owners
  • Person to person sales of product at expos
  • Planned and executed internal and external marketing events.
  • Collaborated with cross-functional teams to establish successful execution of projects and campaigns.

Owner Operator

Jack Jones Flowers and Gifts
04.2003 - 04.2008
  • Responsible for marketing and sales of products to customers, everyday business operations and design work
  • Purchasing and inventory control
  • Executed all elements of human resources
  • Launched Jack’s Java premium coffee bar
  • Managed day-to-day business operations.
  • Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
  • Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.

Marketing Coordinator

Paschall Truck Lines
10.1991 - 06.1996
  • Responsible for an extensive monthly newsletter to promote the company both internally and with our customer base
  • Wrote script and developed training videos for all OTR drivers
  • Wrote press releases for company promotion
  • Responsible for consistent imaging of all PTL products
  • Developed visually engaging marketing materials to support product launches and promotions.
  • Collaborated with external agencies on advertising campaigns, ensuring alignment with overall marketing objectives.
  • Enhanced brand visibility by developing and implementing targeted marketing campaigns.

Education

B. S. - Communications, Minor in English

University of Tennessee Martin
Martin, TN

Masters - Health Communications

University of Illinois
Champaign, IL
03.2025

Skills

  • Marketing Campaigns
  • Integrating Social Media
  • Collaborative Problem-solving
  • Community Networking
  • Customer service
  • Event planning
  • Teamwork and collaboration
  • Detail-oriented
  • Microsoft Word, Excel, Powerpoint, Canva

Cover Letter

02/12/25


To Whom It May Concern, 

I want to take the opportunity to introduce myself as a potential candidate for employment. I have a passion for the healthcare industry and would be grateful for the chance to use my Master’s degree in Health Communications to the Henry County location of West Tennessee Healthcare. I have read the details for the Marketing Coordinator position and I know I can do this job! Marketing and Communications have always encompassed every work position I have obtained throughout my career. As Director of Admissions at Trinity Christian Academy, it was my job to develop and execute all forms of marketing related to admissions and the recruitment of new students. This ranged from television spots, to print ads, website entries, social media postings, mailouts and even billboards. I organized and oversaw all admissions events and an open house that welcomed over 100 potential new families through the door. I wrote many of the marketing campaigns used to promote the school. I developed my leadership skills as the Membership Manager of the Lift Wellness Center. I oversaw a staff of fifteen employees. I executed and managed various membership promotion events and worked with our Marketing Coordinator to create enticing events to increase membership. This position is what inspired me to further my education in the healthcare community. I would be eager to use my education, skillset and work experience execute marketing plans, manage social media platforms, organize special events and attend community events to promote the hospital. I attended Chamber of Commerce coffees and served on the Downtown Paris Association board while employed with Commercial Bank. I love Henry County and the surrounding counties and want to help these communities receive the best possible health care. The role as Member Manager, as well as others, throughout my career have allowed me the opportunity to improve and excel when developing marketing campaigns. I have also been a business owner and work very well under pressure. I have a keen understanding that each business day can present opportunities and challenges. I am eager to embrace both with tenacity and vigor. I am currently working on my Masters in Health Communications with the University of Illinois-Urbana. This is an online program that is designed with working professionals in mind. This allows me to work full-time and still pursue this goal. I will complete the Master’s program in March of 2025 and have a 3.95 GPA. I have completed all the classwork for the program and I am currently working on my Capstone paper. During my studies, I have explored methods of effectively communicating with the patient and exploring how the provider can meet the patient’s needs by improving communications. I have spent hours learning about the methods behind developing quantitative and qualitative data to determine what communications methods have produced the best results. I have experience with Microsoft Word, Microsoft Excel, Power Point and Canva. I also have excellent written and verbal communication skills. I am so eager and excited to speak with you and share my passion for health communications and the health care field. I truly feel that my education, work experience, and skillset are a great fit for your organization. I look forward to hearing from you. Sincerely, Laura Davis

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Director of Admissions

Trinity Christian Academy
08.2019 - 08.2022

Membership Manager

Lift Wellness Center of West Tennessee Healthcare
03.2018 - 08.2019

Customer Service Representative

Commercial Bank and Trust Company
01.2011 - 03.2018

Marketing Coordinator

Four Seasons Sales and Services
06.2008 - 07.2011

Owner Operator

Jack Jones Flowers and Gifts
04.2003 - 04.2008

Marketing Coordinator

Paschall Truck Lines
10.1991 - 06.1996

B. S. - Communications, Minor in English

University of Tennessee Martin

Masters - Health Communications

University of Illinois
Laura A. DavisHealth Communications