Laura Agosto
AZ
Summary
I have over 5 years of experience in customer service and over 3 years working as a caregiver. I am bilingual, compassionate, a team player, and a quick learner. I have an interest in both business and the medical field.
Overview
9
9
years of professional experience
Work History
Licensed Nursing Assistant
Haven Nursing Center
Lake Havasu City, AZ
08.2024 - Current
- Assisted with ambulation of patients as needed.
- Conducted medical assessments and reported changes in health status to the nursing staff.
- Maintained a safe environment for all patients by following infection control policies and procedures.
- Communicated effectively with other members of the healthcare team regarding patient needs and concerns.
- Provided physical support to assist patients with bathing, dressing and toileting.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
- Answered patient call signals and signal lights to determine patients' needs.
Care Provider
ABRIO Family Services & Supports
Kingman, AZ
12.2018 - Current
- Assisted patients with daily personal hygiene such as bathing, dressing and grooming.
- Engaged with patients and families to provide emotional support and daily living instruction.
- Made beds, swept floors and sanitized surfaces to support activities of daily living.
- Transported patients to medical, dental and personal care appointments.
- Coordinated doctor appointments, exercise, recreation and family visits to maintain schedule.
- Liaised with supervisor to review cases and improve care.
- Maintained daily living standards by assisting clients with personal hygiene needs.
- Assisted with meal planning to meet nutritional plans.
Scheduler
Havasu Regional Medical Center
Lake Havasu City, AZ
07.2022 - 11.2023
- Scheduled and confirmed appointments.
- Rescheduled and canceled appointments
- Verified demographics and insurance policies.
- Answered telephones and directed calls to appropriate staff members.
- Proficient program use to view, fax, and update patient orders.
- Returned voicemails and emails
- Provided information regarding services and policies.
- Instructed patients regarding how to prepare for appointments.
PSE Clerk
USPS
Lake Havasu City, AZ
02.2022 - 06.2022
- Operated mail processing equipment and manually sorted mail.
- Help customers fill out change of address forms and reports for lost or stolen mail.
- Supported shipping and receiving needs by loading and unloading transportation vehicles and containers.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
City Carrier Assistant
USPS
Lake Havasu , AZ
09.2021 - 01.2022
- Delivered and collects mail on foot or by vehicle under varying road and weather conditions.
- Maintained professional and effective public relations with customers and community members.
- Used portable electronic scanner to track parcels and record tracking progress.
- Provided exemplary services to customers by being pleasant and engaging and offering to assist with mail-related concerns.
Virtual Receptionist
Nexa
Lake Havasu City, AZ
06.2017 - 09.2021
- Represented businesses professionally during closed or busiest hours, mastered company data and how to answer frequently asked questions and reassured callers of responsiveness.
- Answered inbound telephone calls promptly and courteously, listened attentively to caller, responded to questions and accurately documented and forwarded messages.
Virtual Receptionist
Inland United Call Center
Lake Havasu City, AZ
04.2017 - 06.2017
- Answer phone call for a plethora of diverse companies.
- Schedule appts.
- Place orders.
- Answer phone call for a plethora of diverse companies.
- Represented businesses professionally during closed or busiest hours, mastered company data and how to answer frequently asked questions and reassured callers of responsiveness..
- Answered inbound telephone calls promptly and courteously, listened attentively to caller, responded to questions and accurately documented and forwarded messages.
Cashier
Lins Little China
Lake Havasu City, AZ
02.2017 - 04.2017
- Clean work area and restrooms.
- Answer restaurant phone.
- Prepare To Go orders.
- Cash out customers.
- Operated cash register, collected payments and provided accurate change.
Cashier
Fiesta Mexicana Restaurant
Lake Havasu City, AZ
07.2016 - 02.2017
- Greet and seat customers.
- Clean work area and restrooms.
- Prepare seating chart for each shift Answer restaurant phone.
- Prepare To Go orders.
- Operated cash register, collected payments and provided accurate change.
Independent Care Provider
DDD
Lake Havasu , AZ
12.2015 - 01.2016
- To help client with their daily living activities ( Preparing meals, toiletries, etc.).
- Transported clients to complete required tasks such as medical appointments and grocery shopping.
- Maintained daily living standards by assisting clients with personal hygiene needs.
- Engaged with patients and families to provide emotional support and daily living instruction.
Education
High School Diploma -
Telesis Preparatory Academy
apptsNexaLake Havasu City, AZ05.2015
Some College (No Degree) -
Mohave Community College
Lake Havasu City, AZSkills
- Compassionate client care
- Proper phone etiquette
- Call center operations
- Spanish translation
- Customer support
- Inbound and Outbound Calling
- Schedule mastery
- Customer relations
- First Aid/CPR
- PPE use
- Team Worker
Timeline
Licensed Nursing Assistant
Haven Nursing Center
08.2024 - Current
Scheduler
Havasu Regional Medical Center
07.2022 - 11.2023
PSE Clerk
USPS
02.2022 - 06.2022
City Carrier Assistant
USPS
09.2021 - 01.2022
Care Provider
ABRIO Family Services & Supports
12.2018 - Current
Virtual Receptionist
Nexa
06.2017 - 09.2021
Virtual Receptionist
Inland United Call Center
04.2017 - 06.2017
Cashier
Lins Little China
02.2017 - 04.2017
Cashier
Fiesta Mexicana Restaurant
07.2016 - 02.2017
Independent Care Provider
DDD
12.2015 - 01.2016
High School Diploma -
Telesis Preparatory Academy
Some College (No Degree) -
Mohave Community College