Laura Alvarado
El Paso,Texas
Summary
Highly motivated professional with 30 years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Experienced business leader with demonstrated strategic planning, problem-solving and team-building abilities. Successful at bringing in and training staff to handle customer and business needs. Motivational, diplomatic and respectful of people from different backgrounds.
Overview
32
32
years of professional experience
Work History
GDIT – USCIS Contact Center
El Paso, TX
02.2023 - Current
- Attend to customers on Immigration services and process
- Answered questions with up-to-date knowledge on Immigration information
- Engaged positively with each customer, providing professional and polite support and form needs
- Answered customer questions and responded quickly.
Servicio Roma - Business Owner
Cd. Juarez, Chih.
04.1992 - 02.2023
- Managed operations budgeting, accounts payable and accounts receivable and payroll
- Promoted business on social media platforms to maximize brand identity and generate revenue
- Conferred with customers to understand needs and finalize purchase orders
- Directed implementation of strategic business plans to achieve goals and objectives
- Determined pricing for products or services based on costs and competition
- Analyzed financial statements and trends to manage cash flow and make business decisions
- Interviewed, trained and supervised employees.
Karel's Flowers - Sales Representative
El Paso, TX
02.2012 - 02.2023
- Attend to customers in Flower shop and phone orders during Valentin's Day and Mother's Day season and finalize sale
- Answered product questions with up-to-date knowledge of sales and promotions
- Engaged positively with each customer, providing professional and polite support for sales and service needs
- Collected payments and provided accurate change
- Answered customer questions and responded quickly to problems and complaints in person, on phone and by email
- Answered customer questions, shared product knowledge and researched pricing and availability
- Greeted incoming customers and provided expert sales and services to drive revenue
- Handled credit and debit card payment processing to complete purchasing experience
- Assisted floor sales staff in dealing with stubborn or difficult customers, resolving conflicts and implementing sales strategies to win business
- Answered incoming telephone calls to provide store, products, services information to generate a sales.
Education
Certificate Of Completion - Descodificacion Biologica De Los Sintomas
Instituto Argentino De Descodificacion Biologica
Queretaro, Mexico06.2018
Master Of Arts - Gestal Therapy
UACJ
Cd. Juarez, Mexico07.2014
Bachelor Of Science - Law Degree
UACJ
Cd. Juarez, Mexico07.1996
Associate Of Arts - Interior Design
Southwest Institute Of Merchandise And Design
Cd. Juarez, Mexico12.1991
Skills
- Account Management
- Product and Service Knowledge
- Customer Service Knowledge
- Customer Needs Assessment
- Client Account Management
- Negotiation Tactics
- Organizing and Preparing Meetings
- Appointment Scheduling
- Expense Management
- Travel Arrangements
- Coordination Skills
- Event Planning
- Purchasing and Procurement
- Attention to Detail
- Teamwork and Collaboration
- Therapeutic Expertise
- File and Record Keeping
- Conflict Resolution
- Individual Counseling
- Client Needs Assessment
- Office Administration
- Exceptional Problem Solver
Languages
Spanish
Full Professional
Timeline
GDIT – USCIS Contact Center
El Paso, TX
02.2023 - Current
Karel's Flowers - Sales Representative
El Paso, TX
02.2012 - 02.2023
Servicio Roma - Business Owner
Cd. Juarez, Chih.
04.1992 - 02.2023
Certificate Of Completion - Descodificacion Biologica De Los Sintomas
Instituto Argentino De Descodificacion Biologica
Master Of Arts - Gestal Therapy
UACJ
Bachelor Of Science - Law Degree
UACJ
Associate Of Arts - Interior Design
Southwest Institute Of Merchandise And Design