Laura Alvarez
Victorville,CA
Summary
Personable and bilingual individual with expertise working in fast-paced settings. A true professional with expertise spanning over 3 years of experience in the food industry in various roles, including Catering Chef. Successful at building relationships with customers to increase loyalty and repeat business.
Overview
15
15
years of professional experience
Work History
Event Caterer
Jose's Catering & Party Services
Victorville, CA
03.2021 - Current
- Cooked for large groups of people and managing various types of food for large events.
- Addressed customer complaints with openness and proactivity, attending to concerns personally and offering creative solutions to uncharted problems with food availability, temperature and quantity.
- Followed all safety instructions to avoid injuries when operating heavy equipment in kitchen.
- Developed and remained accountable for safety, quality, consistency and adherence to standards.
- Coordinated with team members to prepare orders on time.
Receptionist
Empire Warehouse
San Bernardino
01.2014 - 03.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Managed multiple tasks and met time-sensitive deadlines.
Cashier
Warehouse Shoe Sale
Lynwood, CA
06.2008 - 12.2013
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Worked flexible schedule and extra shifts to meet business needs.
Education
GED -
Infotech Career College
Bellflower, CA08.2008
Skills
- Time management
- Staff management
- Team leadership
- Problem-solving
- Food preparation
- Multitasking
- Customer service
- Safe Food Handling
Languages
Spanish
Native or Bilingual
Timeline
Event Caterer
Jose's Catering & Party Services
03.2021 - Current
Receptionist
Empire Warehouse
01.2014 - 03.2020
Cashier
Warehouse Shoe Sale
06.2008 - 12.2013
GED -
Infotech Career College