Laura Anderson
Orange City,FL
Summary
Proficient in data entry, indexing, and using filing systems effectively.
Knowledgeable Sales Representative with proven track record in driving sales growth and enhancing customer relationships.
Sales professional with strong track record in driving revenue growth and fostering client relationships. Skilled in negotiating deals, managing accounts, and implementing sales strategies. Known for effective team collaboration, adaptability to changing market conditions, and results-driven approach. Collaborative team player with focus on delivering consistent, high-quality results while adapting to changing needs. Highly reliable with excellent communication and customer service skills. Utilized negotiation and communication skills to close deals and build lasting partnerships.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Food Service Sales Executive
The Alternative Foodie
Remote
02.2026 - Current
- Developed and maintained strong relationships with clients to enhance customer loyalty.
- Executed product demonstrations and presentations, effectively showcasing benefits to potential customers.
- Collaborated with marketing team to create targeted campaigns aligning with customer preferences.
- Analyzed market trends and competitor activities to identify opportunities for growth.
Customer Experience Manager
Tractor Beverage Co.
12.2024 - 02.2026
- Facilitated effective communication and provided comprehensive account support for Potbelly, Smashburger, Bolay, Just Love Coffee, SoBol, Brooklyn Water Bagel, and numerous other clients.
- Directly contributed to annual growth with account retention of over $1 million dollars by fixing and maintaining broken equipment and quick resolution of issues.
- Brought in over $330,000 of beverage sales in less than a year
- Acted as the main contact to coordinate efforts between tractor beverage foodservice accounts, distributors, and sales teams, ensuring seamless program execution.
- Engaged with customers to deliver accurate product information, streamline ordering, clarify pricing, and ensure availability, while showcasing the brand's unique features and commitment to sustainability.
- Collaborated with distribution representatives to enhance account management processes. Partnered with Acxion representatives and various distributors to drive customer satisfaction and success initiatives.
- Coordinated equipment troubleshooting, parts orders, and technical service to minimize downtime and maintain beverage quality. Know staff from Elmeco and Cratcho and have excellent working relationships with our beverage equipment partners to include Donastar.
- Proactively communicated service status and resolutions, driving high customer satisfaction and long-term account retention. Work hard to keep all the East coast accounts happy and pouring.
- Cultivated robust customer relationships through consultative dialogues that enhance retention and loyalty.
- Developed customer feedback programs to enhance service quality and satisfaction.
- Implemented training sessions for staff on customer engagement strategies and product knowledge.
- Managed escalated customer issues promptly, ensuring timely resolutions and maintaining positive relationships.
- Coordinated with marketing to align promotional efforts with customer experience goals and expectations.
- Collaborated with cross-functional teams to streamline operations and resolve customer issues efficiently.
- Analyzed customer data to identify trends and improve service delivery processes.
Customer Care Manager
MPathic for Tractor Beverage Co.
11.2023 - 12.2024
- Delivered clear, compelling product and service information—including pricing and value propositions—to prospective customers to successfully close sales resulting in over 30 closed doors in 2024.
- Maintained accurate documentation and professional customer communication to drive positive sales outcomes.
- Retained existing customers through high-level customer satisfaction outreach, including issue resolution and troubleshooting.
- Applied creative problem-solving skills and empathetic customer service to address customer needs effectively.
Lead File Clerk
Veteran's Health Information Management Systems
Kansas City, MO
03.2022 - 05.2022
- Performed day-to-day duties of uploading patient medical records via Vista Image/Capture and screening medical records for accuracy, dates, signature, and data consistency. Communicated professionally in person, electronically, and/or by telephone, with internal and external customers. Delivered excellent customer service while identifying customer concerns and referring them to the appropriate staff for ensuring complete satisfaction.
- Organized and maintained electronic and physical files for efficient access.
- Assisted in data entry to ensure accuracy of patient information records.
- Processed incoming documents, ensuring proper categorization and storage.
- Supported compliance by adhering to established health information management standards.
Substance Abuse Control Officer
USMC
Kaneohe Bay, Hawaii
01.2014 - 08.2014
- Efficiently tracked and maintained confidentiality of 35 member files. Conducted monthly and random urinalysis for 200+ service members. Prepared 400+ samples for testing and delivered them to secured facility. Documented progress of 26 Marines and Sailors and reported results to command.
- Conducted comprehensive substance abuse assessments to identify client needs and treatment options.
- Monitored compliance with treatment programs to ensure adherence to regulatory standards.
Patient Care Coordinator
Walmart Specialty Pharmacy-Orlando, FL
Orlando, FL
05.2023 - 11.2023
- Performs additional job-related responsibilities and duties as assigned and/or necessary. Sets up pharmacy shipments by verifying patient information and prescription for delivery. Verifying and inputting method of payment. Using Walmart systems to process patient information and delivery carriers and methods.
- Maintaining confidentiality of patient health information.
- Identifying and resolving discrepancies for customers' orders; and researching customers' billing issues.
- Processing and submitting call requests (ex. Refills, transfers, payments, new prescription requests, pricing requests).
Financial Counselor
Halifax Health/ UF- Deltona, FL
Deltona, FL
12.2022 - 03.2023
- Accurately processes the flow of patient accounts, patient complaints, bill and account issues; gives estimates; performs upfront collections.
- Excellent communication skills, both verbal and written.
- Experience obtaining authorization and approval with Medicare/Medicaid.
- Ability to multi-task through skills and quality performance.
Medical Support Assistant
KCVA Lenexa Veterans Affairs Clinic – Lenexa, KS
Lenexa, KS
06.2021 - 08.2022
- Check-in patients using the verified name and last 4 of SSN, and update information as necessary. Maintain and monitor patient appointment schedules for the facility. Support patients with their prescription refills and appointment requirements.
- Answered patients’ inquiries regarding health care in positive and professional manner.
- Quickly resolved issues of conflict with regards to COVID regulations and patient/provider issues.
- Reviewed documents prior to patient’s appointment to ensure accuracy and completeness, as required.
Administrative Assistant to Base Inspector General
USMC
Kaneohe Bay, Hawaii
05.2011 - 01.2014
- Planned bimonthly meetings and prepared conference rooms for semiannual briefings. Managed 10 Marines personal and professional needs in office. Forwarded 2000+ requests after editing including invoices for signature process. Received and screened a high volume of 700 internal and external communications. Successfully organized 2500 files, developed 5 tracking spreadsheets, and scanned 200 documents. Respond accurately and professionally to questions and concerns from associates through multiple channels (in-person, email, phone, etc.) in a timely manner.
- Managed scheduling and coordinated meetings for senior leadership to enhance communication efficiency.
- Maintained accurate records and files, ensuring compliance with Marine Corps regulations and standards.
- Assisted in maintaining office supplies inventory, ensuring timely restocking and organization.
- Provided administrative support by managing schedules and coordinating meetings for team members.
Installation Personnel Administration Center
USMC
Kaneohe Bay, Hawaii
01.2011 - 05.2011
- Supervised and directed 100 Marines in mission-related administrative activities. Tracked 500+ entitlements, ensuring proper processing and payment of benefits. Transferred to section overseeing thousands of modifications to members' entitlements. Responded to 30+ phone and in-person information requests on daily basis.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Front Desk Agent
Hilton DoubleTree Oceanfront Hotel
Cocoa Beach, FL
06.2006 - 01.2007
- Created/supplied over 800 room key cards for multiple guests. Attentively accommodated 160-room hotel guests’ needs and wishes. Requested 30+ maintenance and 70+ housekeeping services for various rooms and regions. Made 72+ phone calls for current local occupancy levels and to confirm reservations. Facilitated 200+ guests by providing information on local favorites and suggestions for activities.
- Coordinated room assignments based on special requests and preferences.
- Managed guest check-in and check-out processes efficiently.
Personnel Administration Clerk
USMC
Lejeune, NC
07.2007 - 01.2011
- Performed a variety of administrative duties at a military base facility. Conducted over 2000 audits on service members. Updated 1300+ personal records along with information and income changes. Entered 6000+ data entries into the system and triple-checked for accuracy.
- Assisted in coordinating logistics for training events and unit operations.
- Processed and maintained official documents, ensuring compliance with Marine Corps regulations.
- Organized files and records, improving retrieval times and information accuracy.
- Handled incoming phone calls and answered questions from callers.
- Established and maintained standard office procedures to achieve demanding targets.
- Reduced errors in data entry tasks through diligent attention to detail and thorough verification procedures.
- Typed, formatted and edited professional correspondence.
Education
Bachelors of Science - Hospitality Management
University of Central Florida
Orlando, FL01-2020
Associate of Arts (A.A.) - Hospitality Administration/Management
Seminole State College of Florida
Sanford, FL01-2018
Skills
- Acquired a 100% customer satisfaction rating consistently when solving and responding to customer issues annually through emails, chats, phone calls, texts and in person communications at food shows Has a good rep with distributors throughout Tractor as well as with customers
- Skilled in relationship building
- Familiar with successfully utilizing and navigating the CRM Pipedrive, Shopify and Intercom / Amazon AWS for calls Utilizes Slack and Teams Has knowledge of fountain, slushie and bubbler machines and has the resources to address customer concerns or issues as they arise Troubleshoots quickly and effectively A quick learner who loves challenges and to grow
- Skilled communicator when it comes to sharing new ideas and expressing valid concerns, possess excellent analytical abilities and assisted with the success of our internal Portal launch and utilization Enjoys new challenges and rising to the occasion Familiar with common equipment issues and setbacks and how to resolve them quickly
- Organizational skills
- Time management
- Filing management
- Customer service
- Data entry proficiency
- File/records maintenance
- Accuracy and precision
Certification
- Lean Six Sigma Yellow Belt Training Certification
Timeline
Food Service Sales Executive
The Alternative Foodie
02.2026 - Current
Customer Experience Manager
Tractor Beverage Co.
12.2024 - 02.2026
Customer Care Manager
MPathic for Tractor Beverage Co.
11.2023 - 12.2024
Patient Care Coordinator
Walmart Specialty Pharmacy-Orlando, FL
05.2023 - 11.2023
Financial Counselor
Halifax Health/ UF- Deltona, FL
12.2022 - 03.2023
Lead File Clerk
Veteran's Health Information Management Systems
03.2022 - 05.2022
Medical Support Assistant
KCVA Lenexa Veterans Affairs Clinic – Lenexa, KS
06.2021 - 08.2022
Substance Abuse Control Officer
USMC
01.2014 - 08.2014
Administrative Assistant to Base Inspector General
USMC
05.2011 - 01.2014
Installation Personnel Administration Center
USMC
01.2011 - 05.2011
Personnel Administration Clerk
USMC
07.2007 - 01.2011
Front Desk Agent
Hilton DoubleTree Oceanfront Hotel
06.2006 - 01.2007
Associate of Arts (A.A.) - Hospitality Administration/Management
Seminole State College of Florida
Bachelors of Science - Hospitality Management
University of Central Florida
HONORS & AWARDS
Navy and Maine Corps Achievement Medal – Department of Navy, Jul 2014