Laura Arroyo
Glendale Heights,IL
Overview
13
13
years of professional experience
Work History
Package Handler
FedEx Ground
08.2022 - Current
- Scanning and loading various packages into delivery trucks.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Assembled, sealed, and loaded packages into correct trucks.
- Stored and secured packages in designated areas to prevent damage and theft.
- Followed safety regulations to maintain safe work environment.
- Maintained clean, orderly work environment free of hazards.
Dispatcher
LDS Transportation LLC
04.2022 - 10.2022
- Schedule, and coordinate drives loads
- Monitor the route and status of deliveries
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
Bartender
Tracy's Bistro
03.2019 - 06.2022
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Polished glassware, bussed tables, and removed debris to keep customer areas clean.
- Explained daily specials and beverage promotions to exceed daily sales goals.
Inventory coordinator
Verizon WCW
02.2017 - 04.2019
- Order and receive phones and accessories from vendors and distribute them to different stores
- Regulate inventory for multiple store locations on a day to day basis.
- Managed all related documentation and records for department.
- Performed full inventory counts every week.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Purchased new supplies in line with projections and current inventory levels.
- Monitored and adjusted inventory levels to meet customer needs and demands.
Store Manager
Midd West Verizon
06.2016 - 02.2017
- Managed inventory control, cash control, and store opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Approved regular payroll submissions for employees.
- Assisted with hiring, training and mentoring new staff members.
Weekend sales Manager
LA Fitness
02.2016 - 06.2016
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Established and cultivated solid business relationships with new or existing customers.
Store Manager
Cricket Wireless
03.2014 - 01.2016
- Completed point of sale opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Developed and implemented successful staff incentive programs to motivate employees.
Massage Therapist
Massage Eny Spa
02.2015 - 07.2015
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Maintained client treatment records and designed long-term care programs for return customers.
- Assessed medical histories and conditions of clients to determine contraindications to massage services.
Teller II
West suburbank bank
10.2013 - 03.2014
- Educated customers on use of banking website and mobile apps.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
Supervisor
TCF Bank
05.2012 - 08.2013
- Examined tellers' reports of daily transactions for accuracy.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Promoted bank's products and services by consistently cross-selling to customers.
- Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.
- Monitored and verified suspicious activity on customer accounts.
Server
Panda Express
07.2011 - 06.2013
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Education
Wheaton North High school
Wheaton, ILAssociate of Arts -
College of DuPage
Glen Ellyn, ILClinical Sport Massage -
Soma Institute-The National School of Clinical Massage Therapy
Chicago, IL01.2015
Skills
- Bilingual Spanish
- Consumer Banking
- Cash Handling and Management
- Quality Control
- Loss Prevention
- Dispatch Coordination
- Schedule Management
- Customer Relations
- Route Navigation
- Health Codes Compliance
- Food Running
Work Authorization
Authorized to work in the US for any employer
Languages
Spanish
Native or Bilingual
Timeline
Package Handler
FedEx Ground
08.2022 - Current
Dispatcher
LDS Transportation LLC
04.2022 - 10.2022
Bartender
Tracy's Bistro
03.2019 - 06.2022
Inventory coordinator
Verizon WCW
02.2017 - 04.2019
Store Manager
Midd West Verizon
06.2016 - 02.2017
Weekend sales Manager
LA Fitness
02.2016 - 06.2016
Massage Therapist
Massage Eny Spa
02.2015 - 07.2015
Store Manager
Cricket Wireless
03.2014 - 01.2016
Teller II
West suburbank bank
10.2013 - 03.2014
Supervisor
TCF Bank
05.2012 - 08.2013
Server
Panda Express
07.2011 - 06.2013
Wheaton North High school
Associate of Arts -
College of DuPage
Clinical Sport Massage -
Soma Institute-The National School of Clinical Massage Therapy