Laura-Ashley McCormick
Fort Worth,TX
Summary
Dynamic, results-oriented professional with extensive experience in program administration, recognized for managing multiple projects simultaneously while enhancing operational workflows. Proven expertise in fostering team collaboration and driving results, complemented by exceptional problem-solving skills and adaptability in fast-paced environments. Committed to delivering high-quality outcomes through strategic planning and effective communication. A strong advocate for continuous improvement, consistently seeking innovative solutions to optimize processes and achieve organizational goals.
Overview
10
10
years of professional experience
1
1
Certification
4
4
years of post-secondary education
Work History
Programs Administrator
First Restoration
10.2023 - Current
- Implemented project management methodologies to track progress, identify risks, and mitigate issues throughout the program lifecycle
- Identified opportunities for process improvement within programs and implemented strategies to enhance efficiency and effectiveness
- Managed relationships with external partners, vendors, and stakeholders to ensure seamless coordination and collaboration
- Developed comprehensive program documentation including project plans, status reports, meeting minutes, and post-program evaluations
- Facilitated effective communication among team members by conducting regular meetings and providing clear instructions on tasks
- Ensured compliance with regulatory requirements related to the programs' operations
Administrative Assistant
Debt Recovery Resources
02.2022 - 06.2022
- Provided administrative support for the whole company.
- Proficient in Microsoft Office
- Directed phone calls
- Managed incoming and outgoing mail
- Maintained databases
- Provided friendly customer service
- Produced sales and collection reports
Receptionist
DSS Research
02.2019 - 04.2019
- HR aide as well as receptionist. I was in charge of adding the new temps to the system every week as well as typical receptionist duties. It was a HIPPA secure facility as well, so I was required to keep the floor secure and information private.
Day Care Teacher
First Christian Learning Center
03.2017 - 06.2018
- Assisting fellow teachers and caring for multiple children from three months to five years old. Also organizing supplies and cleaning daily necessities such as rags and burp cloths.
Teller
Wells Fargo
04.2016 - 01.2017
- I was the front line for customer service at a very busy branch in Arlington. I was in charge of assisting customers with cash transactions as well as maintaining a balanced cash drawer at all times.
Team Lead
Party City Corporation
08.2015 - 01.2016
- I came in as a cashier and within three months moved up from a front end supervisor to team lead. At the end I was in charge of opening and closing the store as well as supervising the cashiers and front end supervisors. Another part of my responsibilities was setting all the displays and stock in the store.
Education
Biochemistry (Some college) -
Oklahoma State University
Stillwater, OK 08.2012 - 12.2012
High school diploma -
Burleson High School
08.2008 - 06.2012
Skills
- Document management
- Educational administrative experience
- Effective calendar coordination
- Experienced with customer relationship management software
- Project management coordination
- Insurance verification expertise
- Streamlined employee onboarding
- Customer service
- Xactimate proficiency
- Logistics coordination
- Water damage mitigation
- Proficient in resolving customer complaints
Certification
- IICRC Certification March 2025 to March 2027 Water technician certified
- Certified Estimator, Symbilty/Cotality - 2024
- Lead Abatement Certification- 2025
- Driver's License
Timeline
Programs Administrator
First Restoration
10.2023 - Current
Administrative Assistant
Debt Recovery Resources
02.2022 - 06.2022
Receptionist
DSS Research
02.2019 - 04.2019
Day Care Teacher
First Christian Learning Center
03.2017 - 06.2018
Teller
Wells Fargo
04.2016 - 01.2017
Team Lead
Party City Corporation
08.2015 - 01.2016
Biochemistry (Some college) -
Oklahoma State University
08.2012 - 12.2012
High school diploma -
Burleson High School
08.2008 - 06.2012
Military Service
Branch: Air Force Service Country: United States Rank: Airman Basic June 2013 to August 2013 Honorably discharged