Laura Ashton
Milford,OH
Summary
Compassionate phlebotomist with proven expertise in venipuncture and patient care at Bon Secours Mercy Health. Enhanced patient experiences through effective communication and adaptability in challenging cases. Skilled in training new hires and improving team performance, fostering a collaborative environment to achieve high standards in specimen handling and service delivery.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Phlebotomist
Bon Secours Mercy Health
07.2018 - Current
- Enhances patient experience through compassionate care and communication during blood draw procedures.
- Centrifuges blood samples as outlined in clinical protocols.
- Demonstrates adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Handles difficult venipuncture situations skillfully, adapting techniques as needed based on individual patient needs or anatomy variations.
- Trains and mentors new hire phlebotomists, providing constructive feedback and guidance to improve their skills.
- Trains new hire phlebotomists on Soft Web and EPIC systems. Trained new hires on proper drawing and labeling of all specimens in accordance with Bon Secours Mercy Health SOP.
- Performs data entry and computer tasks related to order entry and phlebotomy
- Complies with established departmental policies, procedures and objectives
ClickList Selector
The Kroger Company
06.2017 - 06.2018
- Pulled items from shelves based on number, size, color, quantity and quality requirements.
- Enhanced order accuracy by diligently selecting and verifying items according to customer requests.
- Provided exceptional service to customers, addressing inquiries or concerns promptly and professionally.
Supervisor of Express Lane Department
Harris Teeter LLC
05.2010 - 06.2017
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Interviewed, hired and trained new employees
- Created weekly schedules for 15-20 employees
- Served as District Trainer for the Raleigh area Express Lane departments
Education
Mount Notre Dame HS
Reading, OHCertification
- Certified Phlebotomy Technician
Timeline
Phlebotomist
Bon Secours Mercy Health
07.2018 - Current
ClickList Selector
The Kroger Company
06.2017 - 06.2018
Supervisor of Express Lane Department
Harris Teeter LLC
05.2010 - 06.2017
Mount Notre Dame HS
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