Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Laura Avella

Washington,DC

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

8
8
years of professional experience

Work History

Administrative Officer

Embassy of Colombia in United Sates
10.2023 - 09.2025
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Followed detailed directions from management to complete daily paperwork and computer data entry.
  • Planned and coordinated logistics and materials for board meetings, committee meetings, and staff events.

Assistant Director & Video Editor

Influencers
01.2022 - 07.2023
  • Delivered edits with multiple camera angle choices, titles, graphics, audio, and special effects.
  • Managed multiple projects simultaneously, meeting strict deadlines while maintaining high-quality results.
  • Understood director's artistic vision and maintained alignment with vision throughout editing process.

Retail & E-Commerce Support Expert

Nordstrom
01.2021 - 01.2022
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Managed time efficiently in order to complete all tasks within deadlines.

Costumer Service Associate

Cigna Health Insurance
01.2018 - 07.2019
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Handled billing and payment issues by following guidelines and resolving disputes.
  • Maintained detailed record of customer interactions, ensuring accountability and follow-up.

Education

Bachelor - International Marketing

SAN JOSE UNIVERSITY
Remote
06-2026

Technologist - Visual And Stage Production

LCI
COLOMBIA
02-2022

High School Diploma -

Fundacion Gimnasio Los Portales
Colombia
06-2014

Skills

  • Administrative support
  • Time management
  • Microsoft outlook
  • Critical thinking
  • Strong problem solver
  • Microsoft Office Suite
  • Scheduling

Languages

Spanish
Native or Bilingual
English
Native or Bilingual
French
Limited Working

Timeline

Administrative Officer

Embassy of Colombia in United Sates
10.2023 - 09.2025

Assistant Director & Video Editor

Influencers
01.2022 - 07.2023

Retail & E-Commerce Support Expert

Nordstrom
01.2021 - 01.2022

Costumer Service Associate

Cigna Health Insurance
01.2018 - 07.2019

Bachelor - International Marketing

SAN JOSE UNIVERSITY

Technologist - Visual And Stage Production

LCI

High School Diploma -

Fundacion Gimnasio Los Portales

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