Nicola Hobart
Phoenix,AZ
Summary
I have been with Pathology and Laboratory for three years. I have been the Administrative Officer for three years. I have been with the VA for eighteen years. I am very motivated to learn, and further my career within the Veterans Health Administration.
Overview
16
16
years of professional experience
Work History
Administrative Officer
Department of Veterans Affairs
Phoenix, AZ
04.2023 - Current
- Streamlined administrative processes to enhance operational efficiency across multiple departments.
- Developed and maintained filing systems ensuring accurate and timely information retrieval.
- Coordinated scheduling and logistics for meetings, trainings, and special events.
- Implemented electronic record-keeping system improving data accuracy and accessibility.
- Managed office budget, tracking expenses and optimizing resource allocation for costefficiency.
- Performed wide-ranging administrative, financial and service-related functions.
- Reduced workload for senior staff by handling routine tasks such as correspondence, scheduling, and document preparation.
Administrative Support Assistant
Sterile Processing Service
Phoenix, AZ, USA
10.2019 - 04.2022
- I oversaw all recruitment.
- I am extremely knowledgeable with MSS and Manpower.
- I handle all procurements dealing with contacts and equipment packages.
- I handle the budget for SPS.
- I will help with the Annual Budget Plan.
- I am the timekeeper for SPS.
- I can adjudicate employees.
- I am a purchase card holder.
- I order for SPS for office supplies and in an emergency surgical instrumentation.
Administrative Support Assistant
Engineering Services
Phoenix, AZ, USA
08.2014 - 10.2019
- I schedule all meetings for the Engineering Services conference room and have access to the Conference Scheduler for the main facility to schedule meetings for staff needing assistance with scheduling a meeting room.
- I provide all the equipment packages for Engineering Services.
- I am the recorder for four committee meetings in the hospital and one service line EOC, Water Safety, Construction Safety and Utilities Workgroup.
- My normal duties include purchasing agent for Biomedical Engineering (I keep detailed records of all purchases I conduct);
- TMS Administrator, (keeping up with the entire training courses, which need to completed, assigned or removed from staff);
- I am the PIV Sponsor for all staff and contractors who will need access to our computers and facility;
- I also help other service lines in the hospital with special projects they need; timekeeping and equipment packages.
- I handle all Suspense’s that come through Engineering and keep track of them to ensure we stay in compliance with facility policy and procedure.
- I work with all the major SharePoint site with ease.
Assistant Chief
Veterans Canteen Service
Phoenix, AZ, USA
09.2010 - 08.2014
- Customer service was my main objective.
- Developed training programs for staff, fostering skills in customer service and compliance with regulations.
- I was responsible for training staff to ensure standards and policies were followed.
- I performed all the ordering for food and coffee service.
- Analyzed service metrics to identify trends, driving strategic decisions that improved overall customer satisfaction.
- I handled all catering events for the medical facility.
- Led operational improvements to enhance service delivery and efficiency for veteran customers.
Education
General Education -
Alta Loma High School
Rancho Cucamonga, CA01-1988
Skills
- ADPAC
- PIV Sponsor
- Records Management Liaison
- COR for Contracts and Equipment Procurement
- VISN Contract
- Adjudications
- Onboarding
- Office administration
- Budgeting and finance
- Customer service
- Multitasking
- Reliability
- Adaptability and flexibility
- Billing processing
- Documentation and recordkeeping
- Self motivation
- Invoice processing
- Payroll processing
- Inventory control
- Administrative support
- Administrative background
- Financial reporting
- Accounting
- Supply management
Timeline
Administrative Officer
Department of Veterans Affairs
04.2023 - Current
Administrative Support Assistant
Sterile Processing Service
10.2019 - 04.2022
Administrative Support Assistant
Engineering Services
08.2014 - 10.2019
Assistant Chief
Veterans Canteen Service
09.2010 - 08.2014
General Education -
Alta Loma High School