Laura Badger
Leland,NC
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
3
3
years of professional experience
Work History
Reservation Specialist
Snowmobile Vermont
Stowe, VT
12.2020 - 04.2024
- Worked with a team to provide an enjoyable and effective tour company
- Restructured the office in a new space; implemented efficient workflow and optimized a fluid track to increase the customer experience
- Effectively communicated with our customers in person, over the phone and through email and utilized problem solving skills to address customer issues quickly and efficiently
- Presented a safety session with proper practices during tours
- Responsible for opening and closing the office; reports and cash banks
- Trained new employees
Waitress
McGillicuddy's Irish Pub
Waterbury, VT
08.2023 - 12.2023
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service
- Maximize table turnover rate by effectively managing reservations and seating arrangements
- Increased sales with upselling techniques and through knowledge of menu items and specials
- Maintained a clean and orderly dining area for an enjoyable guest experience
- Was acknowledged by the owners of the company for my hard work and dedication.
Restaurant Hostess
Idletyme Brewing Company
Stowe, VT
05.2021 - 09.2021
- Managed reservations, waitlists, and special requests for large parties
- Answered incoming calls with appropriate greeting and provided information about menu items or services offered
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests
- Completed daily side work tasks assigned by management and assisted servers when they were busy
- Balanced cash drawers at the end of each shift
Education
BA of Arts in Psychology -
West Virginia University
Morgantown, WV05.2023
Expected Completion - 07/2024 -
New York Institute of Art & Design: Interior Design
Skills
- Communication
- Teamwork
- Leadership
- Creative
- Problem-Solving
- CPR Certified
- MANDT Certified
- HIPPA Certified
Timeline
Waitress
McGillicuddy's Irish Pub
08.2023 - 12.2023
Restaurant Hostess
Idletyme Brewing Company
05.2021 - 09.2021
Reservation Specialist
Snowmobile Vermont
12.2020 - 04.2024
BA of Arts in Psychology -
West Virginia University
Expected Completion - 07/2024 -
New York Institute of Art & Design: Interior Design
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