Laura Baggatta
Dickinson,ND
Summary
Accomplished Assistant Housekeeping Manager with expertise in crew management and customer service, honed at Towne Place Suites Marriott Hotel then promoted to Housekeeping Manager. Enhanced team productivity through strategic scheduling and staff development. Proven ability to maintain high cleanliness standards and resolve guest issues efficiently, ensuring exceptional service and satisfaction. Skilled in multitasking and attention to detail.
Overview
10
10
years of professional experience
Work History
EVS CLEANER
CHI St Alexius
Dickinson, ND
06.2024 - Current
- Ensured cleanliness and sanitation in patient rooms and common areas, adhering to health regulations.
- Operated floor care equipment, including buffers and scrubbers, for effective surface maintenance.
- Collaborated with team members to optimize cleaning schedules and workflows for efficiency.
- Trained new staff on proper cleaning techniques and safety protocols to maintain standards.
- Cleaned and sanitized patient rooms, bathrooms, and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
- Handled equipment, chemicals, and materials properly and with caution.
- Confirmed all cleaning tools and equipment were stored properly after use.
House Keeping Manager
Towne Place Suites Marriot Hotel
Dickinson, ND
09.2016 - 06.2024
- Supervised daily operations, ensuring high cleanliness standards throughout the hotel.
- Trained and mentored housekeeping staff on best practices and safety protocols.
- Developed efficient cleaning schedules to optimize team productivity and guest satisfaction.
- Conducted regular inspections of guest rooms and public areas to maintain quality control.
- Implemented inventory management procedures for cleaning supplies and equipment.
- Addressed guest inquiries and resolved issues promptly to enhance overall experience.
- Collaborated with maintenance team to address repairs affecting housekeeping operations.
- Conducted regular performance evaluations for housekeeping staff, identifying areas for improvement and providing constructive feedback for professional development.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
Education
No Degree - General Studies
DSU
Dickinson, NDHigh School Diploma -
DHS
Dickinson, ND05-1997
Skills
- Cleaning and sanitizing
- Sweeping and mopping
- Housekeeping
- Customer service
- Team collaboration
- Time management
- Reliability and punctuality
- Attention to detail
- Crew management
- Multitasking and organization
- Department coordination
- Supervisory skills
- Employee evaluations
- Team building
- Staff scheduling
- Staff training and development
Timeline
EVS CLEANER
CHI St Alexius
06.2024 - Current
House Keeping Manager
Towne Place Suites Marriot Hotel
09.2016 - 06.2024
No Degree - General Studies
DSU
High School Diploma -
DHS