LAURA BECK
Ocean Springs,United States
Summary
Customer Service Representative with over 21 years of experience in financial services, excelling in customer satisfaction and team collaboration. Expert in payment processing and financial solutions, consistently contributing to team success and customer retention.
Overview
22
22
years of professional experience
Work History
Customer Service Representative
Mariner Finance
Gulfport, MS
10.2024 - 07.2025
- Assisted customers with loan inquiries and account management.
- Processed loan applications and verified financial documentation.
- Resolved customer concerns through effective communication and problem-solving skills.
- Maintained accurate records of customer interactions and transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong relationships with customers by providing personalized assistance and support.
Customer Service Representative
Always Money Finance
Gulfport, MS
04.2016 - 10.2024
- Executed meticulous payment processing procedures, ensuring accuracy and maintaining a balanced cash drawer consistently.
- Phone soliciting and collections were 75% of our work day.
- Facilitated payment plans, aiding account recovery and financial management.
- Guided customers to suitable loan products, enhancing satisfaction.
- Conducted compliant collection calls, ensuring legal adherence.
- Maintained product knowledge, offering informed recommendations.
Store Manager
Alabama Title Loans
Mobile, AL
01.2004 - 03.2016
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Established customer service standards and monitored staff compliance.
- Recruited, trained and supervised new employees.
- Created weekly work schedules for store personnel.
- Managed daily banking activities such as deposits and withdrawals.
Skills
- Sales and Marketing
- Collection Specialist
- Payment processing
- Customer documentation
- Loan processing
- Conflict resolution
- Effective communication
- Positive and professional
- Computer proficiency
- Call center operations
Timeline
Customer Service Representative
Mariner Finance
10.2024 - 07.2025
Customer Service Representative
Always Money Finance
04.2016 - 10.2024
Store Manager
Alabama Title Loans
01.2004 - 03.2016
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