Laura Beebe
Fairchild Air Force Base,WA
Summary
Experienced 911 Dispatcher, able to work in stressful environments while maintaining compsure and giving precise emergency instructions. Able to multitask and coordinate various emergency service personnel while focusing on safety and issue at hand.
Overview
21
21
years of professional experience
Work History
Home Educator
NA
03.2016 - Current
- Coordinated daily schedules to optimize time management and organizational efficiency.
- Cultivated a nurturing environment to support emotional and social development.
- Researched and adapted strategies to meet medical needs of type 1 diabetic individuals.
Public Safety Dispatcher
Minot Police Department
10.2015 - 03.2016
- Monitored emergency calls and dispatched police units efficiently.
- Documented incident reports and maintained accurate records of communications.
- Operated radio systems to maintain continuous communication with field officers.
- Assisted in coordinating responses to emergencies, ensuring timely law enforcement intervention.
- Provided critical information to first responders during high-pressure situations.
- Trained new dispatch staff on operational procedures and communication protocols.
- Collaborated with other public safety agencies during joint operations, ensuring effective communication and resource allocation.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
Public Safety Dispatcher
Abilene Police Department
11.2007 - 05.2011
- Collaborated with law enforcement agencies to streamline interdepartmental communication processes.
- Contributed to a safer community by consistently prioritizing and triaging incoming calls based on urgency.
- Received and fielded 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Maintained up-to-date knowledge of local geography, landmarks, and jurisdictional boundaries for accurate dispatching decisions.
- Accurately entered and amended entries to the National Crime Information Center (NCIS) database.
- Proficiency in telecommunications equipment and procedures such as CAD/NLETS/NCIC and multi line phone and radio systems.
- Knowledge of law enforcement terminology.
- Excellent verbal/written communication and multitasking skills.
Customer Service Representative
Abilene Reporter-News
09.2007 - 11.2007
- Assisted customers with inquiries, providing accurate information and solutions to enhance satisfaction.
- Managed customer complaints effectively, ensuring timely resolutions and maintaining positive relationships.
- Documented customer interactions in CRM system, tracking issues and service requests for efficiency.
- Collaborated with team members to streamline processes, improving response times and service quality.
Hotel Front Desk Clerk
Whitten Inn Expo
06.2007 - 09.2007
- Greeted and assisted guests, ensuring a welcoming atmosphere and prompt service.
- Managed check-in and check-out processes, optimizing guest flow and reducing wait times.
- Handled customer inquiries and resolved issues, enhancing guest satisfaction through effective communication.
- Processed reservations using hotel management software, maintaining accurate records of bookings and cancellations.
- Provided information on local attractions and services, enhancing guest experience through personalized recommendations.
Pawnbroker
Wild Bill's Pawn
01.2006 - 05.2007
- Evaluated pawned items for authenticity and value to ensure fair transactions.
- Processed transactions accurately to maintain inventory integrity.
- Maintained accurate records of pawn agreements and customer interactions for compliance purposes.
- Complied with local, state and federal laws in reviewing identification, obtaining thumbprints and verifying serial numbers against law enforcement databases.
Education
No Degree - Medical Law And Ethics, Psychology
Cisco College
Abilene, TXHigh School Diploma -
Abilene High School
Abilene, TX02-2005
Skills
- Special needs support
- First aid training
- Excellent verbal/written communication skills
- Multitasking
- Data entry
- Detail oriented
- Fast learner
Timeline
Home Educator
NA
03.2016 - Current
Public Safety Dispatcher
Minot Police Department
10.2015 - 03.2016
Public Safety Dispatcher
Abilene Police Department
11.2007 - 05.2011
Customer Service Representative
Abilene Reporter-News
09.2007 - 11.2007
Hotel Front Desk Clerk
Whitten Inn Expo
06.2007 - 09.2007
Pawnbroker
Wild Bill's Pawn
01.2006 - 05.2007
No Degree - Medical Law And Ethics, Psychology
Cisco College
High School Diploma -
Abilene High School