Laura Beltran

• Assessing and determining authenticity of different luxury fashion goods.
• Monitoring quality and the condition of each luxury fashion item, reporting findings to the data team.
• Adjusting prices when offers do not reflect condition of the items.
• Responding to different customers authentication enquiries.
• Researching different luxury fashion brands and creating documents that standardize the authentication
process for future members.

• Advising the buying team regarding forecast trends and/or highly desirable season items

• Helping to prepare the show room by organizing the display and curation of the product

• Assessing and determining authenticity of different Luxury fashion goods.
• Creating descriptions of each authenticated piece and adding characteristics on the database to populate
website.
• Controlling quality and the condition of each luxury fashion item and creating reports for the seller.
• Researching competitive prices on the market and pricing items accordingly.
• Communicating daily with seller and responding to different customers authentication enquiries.

• Assessing quality standards of each pre- loved luxury item we receive, so we can make an official offer to
customers.
• Researching the background of each piece. Brand/ Collection/ Year/ Retail Price/Availability.
• Adding all information obtained on each item to the shop location trackers, following description standards
and attributes.
• Liaising with the pricing team to establish selling prices and margins to add to trackers.
• Liaising with the e – commerce postal team in order deliver and receive items sent to us for authentication
and pricing on time.
• Taking detailed photos of Hermes handbags, Stamps/stitching/hardware and embossed finished and send
them to our specialist Hermes authenticator in New York.

• Attending to customer requests or inquiries in the store, by phone and email. Offering personal styling and
achieving the best buying experience possible.
• Making sure that the store is always up to Visual

Merchandising standards and new lines are most noticeable.
• Filling in for the store manager when required.
• Managing the store’s security alarm system, including ensuring it’s in perfect condition, enabling it and
disabling it when necessary.
• Storing and protecting the security alarm codes, changing them when necessary.
• Assisting store cashiers at peak periods and close tills at the end of the day.

• Ensuring high levels of customer satisfaction through excellent sales service.
• Maintaining outstanding store condition and visual merchandising standards.
• Assist with the sales process by maintaining a fully stocked store.

• Act as the first point of contact within the team for club queries.
• Support on all club events, working on event full delivery cycle including set up with the space team. ordering refreshments, registrations online, posting the event, tracking attendance, creating name badges, manning the registration desk and being at the event to welcome guests.
• Co-ordinate team calendars and meetings to support efficient and effective team working and support the
tracking of event budgets.
• Provide support (e.g. research, external benchmarking) to straightforward projects in own area to support
project planning and implementation.
• Support data handling for all Clubs including event registrations and invoicing.

• Planning, organizing and managing Whole School Training events.
• Managing logistics arrangements such as video calls, webinars, and digital material.
• Main point of contact for any trainings and event queries.
• Liaising with the Marketing department and make sure the events are well targeted.
• Populating website and internal platform with the latest events and news from the team.
• Collecting and analyses performance feedback.
• Monitoring team budget, process payments, generate invoices and create reports for Finance department.
• Editing and brand training presentation.