Laura Bennett
Mesa,AZ
Summary
Motivated, hard working, Customer Service & Administrative Assistant professional with 20 + years experience. Self motivated, driven and dependable. Posses a solid background in Customer Service, order entry, customer satisfaction, problem solving and also offer excellent communication and computer skills.
Overview
27
27
years of professional experience
Work History
Senior Order Processor
Flex Technology Group
Mesa, AZ
01.2019 - 07.2025
- Processed customer orders via phone, email & Zendesk & followed up to ensure timely fulfillment and delivery.
- Collaborated with cross-functional teams to resolve order discrepancies effectively.
- Mentored junior staff on best practices in order processing workflows.
- Utilized Zendesk systems for customer service interactions & ERP systems for tracking order status and managing documentation.
- Created & downloaded monthly customer usage reports.
Customer Service Representative
American Office Products Inc.
Chatsworth, CA
12.1998 - 12.2017
- Answered an average of 30 calls per day by addressing customer inquiries, solving problems and providing new product information.
- Communicated with vendors regarding back order availability, future inventory and special orders.
- Provided an elevated customer experience to generate a loyal clientele.
- Recommended, selected and helped locate & obtain out-of-stock product based on customer requests & needs.
- Effectively communicated with and supported sales, marketing and administrative teams on daily basis.
- Handled daily flow of paperwork & cooperated with accounting department on invoicing and any shipping issues.
- Investigated & resolved customer inquiries or complaints in a timely and empathetic manner.
- Served as the main liaison between customers, Sales team & management.
- Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
- Built long-term customer relationships and advised customers on purchases and promotions.
Education
High School Diploma -
Calabasas High School
Calabasas, CA06.1988
Skills
- Self-motivated
- Exceptional communication
- Strong Client relations
- MS Office & Zendesk Knowledgeable
- Client/Vendor relations
- Invoice processing
- Customer Service-oriented
- Project management
Timeline
Senior Order Processor
Flex Technology Group
01.2019 - 07.2025
Customer Service Representative
American Office Products Inc.
12.1998 - 12.2017
High School Diploma -
Calabasas High School