Laura Berishaj
Washington,MI
Summary
Accomplished Client Specialist and Receptionist with a proven track record at Louis Vuitton and Glo Aesthetics Med Spa. Expert in enhancing customer experiences and streamlining operations, demonstrated through a service-oriented mindset and exceptional organizational skills. Achieved significant improvements in client retention and operational efficiency, exceeding performance targets by fostering strong relationships and implementing strategic process enhancements.
Overview
7
7
years of professional experience
Work History
Receptionist
Glo Aesthetics Med Spa
05.2021 - 01.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Reduced waiting times for visitors by implementing more efficient check-in process.
- Strengthened vendor relationships through regular communication and timely coordination of services.
- Facilitated positive customer experiences by resolving complaints and inquiries promptly and professionally.
Client Specialist
Louis Vuitton
08.2016 - 04.2021
- Responded to all client inquiries and asked appropriate questions to facilitate resolution.
- Developed strong relationships with key clients, resulting in increased revenue and repeat business.
- Maintained detailed records of all client interactions, transactions, and correspondence, ensuring easy retrieval of information when needed and promoting transparency in communication across the team.
- Interacted with team members across departments to research and resolve customer issues.
- Provided comprehensive support to sales representatives, assisting in closing deals and increasing overall sales performance.
- Organized various events to strengthen relationships between the organization and its clientele base, boosting brand loyalty and retention rates among customers.
- Consistently exceeded performance targets by proactively identifying opportunities for upselling or cross-selling products/services to existing clients.
- Conducted regular follow-ups with clients to maintain communication and ensure their needs were met.
- Trained new team members on best practices for managing client accounts, fostering a culture of continuous learning within the department.
Education
Associate of Arts - Psychology
Macomb Community College
Warren, MI09-1990
Skills
- Organization skills
- Telephone skills
- Verbal and written communication
- Customer/Client relations
- Service-oriented mindset
- Basic accounting
- Office supply inventory control
- Scheduling appointments
Timeline
Receptionist
Glo Aesthetics Med Spa
05.2021 - 01.2024
Client Specialist
Louis Vuitton
08.2016 - 04.2021
Associate of Arts - Psychology
Macomb Community College
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