Kathleen Borgia
Washington,MI
Summary
Dynamic professional with a proven track record at Cambria Hotel & Suites, excelling in customer service and attention to detail. Skilled in managing high-volume inquiries and ensuring efficient appointment scheduling, enhancing client satisfaction. Adept at cash handling and maintaining confidentiality, consistently delivering exceptional front desk experiences.
Overview
13
13
years of professional experience
Work History
Front Desk Receptionist
Cambria Hotel & Suites
01.2022 - 02.2025
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Title Clerk
Fox Automotive Group
05.2012 - 07.2021
- Managed high-volume workload while maintaining strict attention to detail in verifying ownership documents and registration forms.
- Communicated with customers to resolve common title issues.
- Coordinated efforts between sales staff, finance managers, and DMV offices to provide clients with prompt service regarding their vehicle titles.
- Expedited the title transfer process, closely monitoring timelines and proactively addressing any potential delays.
Education
Realistate
Lake Shore High School
Saint Clair, MI10-2001
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Cash handling
- Telephone etiquette
- Data entry
Timeline
Front Desk Receptionist
Cambria Hotel & Suites
01.2022 - 02.2025
Title Clerk
Fox Automotive Group
05.2012 - 07.2021
Realistate
Lake Shore High School
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