Laura Bernard

• Increased sales revenue by developing and implementing effective sales strategies.
• Built long-lasting client relationships through excellent customer service and consistent followups.
• Provided strong leadership to enhance team productivity and morale.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
• Improved team performance by providing comprehensive training and fostering a collaborative work environment.

• Lead the Admissions Department, managing a Team of 5. Recruit new students, and executes such procedures in an accurate and timely manner.
• Carry out the accounting and bookkeeping duties with Quick-books program.
• Carry out year-round scheduling and programming for all courses taught at the Academy. In charge of Classroom Programming, provide guidelines required by the school to the 15 teachers on staff.
• Manage the CRM for the Sales Department and monitor the work corresponding to the Team I managed.
• Manage the Academy’s Inventory (Uniforms and studying Materials).
• Conduct students’ orientations and on-boarding, conduct campus tours and provides complete and accurate answers to questions from prospective and enrolled students.

Key contributions:

• Creation of a database of student records for the 2021-2024 period.
• Developed and implemented strategies to increase sales and profitability, by increasing qualified appointments with future students.
• Achieve and far-exceed monthly student enrollment goals.
• Maintained the highest level of confidentiality when handling any information related to students, enrollment agreements, and similar matters.
• Become the 1st Community Manager/ Social Media Manager.
• Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
• Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
• Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
• Accelerated digital transformation by overseeing adoption of cloud-based solutions, improving data accessibility and security.
• Assisted in recruiting, hiring and training of team members.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.