Summary
Overview
Work History
Education
Skills
Timeline
Generic

Laura Bezanson

Hacienda Heights,CA

Summary

Accomplished and determined food service professional provides excellent customer experience. Possesses extensive knowledge of food safety and quality standards. Skilled at multitasking and practicing effective time management. Friendly and reliable Food and Beverage Attendant skilled at problem resolution and time management. Comfortable working in fast-paced food service environment while providing quality service. Employs exceptional problem-solving and conflict-resolution skills to enhance customer experience. Friendly and reliable Food and Beverage Attendant skilled at problem resolution and time management. Comfortable working in fast-paced food service environment while providing quality service. Employs exceptional problem-solving and conflict-resolution skills to enhance customer experience. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

24
24
years of professional experience

Work History

Food and Beverage Attendant

Yaamava Resort And Casino
09.2022 - Current
  • Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
  • Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
  • Processed payments and provided receipts to establish proof of transaction.
  • Maintained stock levels of cups, lids, straws, and condiments throughout shift.
  • Monitored food and beverage supplies, assisting with restocking when needed.
  • Delivered exceptional guest experiences through attentive service and quick response to issues.
  • Assisted with bussing tables and cleaning up spills.
  • Provided attentive service and proactively assessed guest needs.
  • Maintained clean and organized restaurant to comply with hygiene and health regulations

Office Manager

Sergio's Machine Company, Inc.
06.1999 - 12.2021
  • Maintained computer and physical filing systems.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Updated reports, managed accounts, and generated reports for company database.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Developed and maintained successful relationships with vendors, suppliers and contractors.
  • Coached new hires on company processes while managing employees to achieve maximum production.
  • Managed compliance to keep organization operating within legal and regulatory guidelines.
  • Reported to senior management on organizational performance and progress toward goals.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Identified and communicated customer needs to supply chain capacity and quality teams.

Education

Associate of Science - Paralegal Studies

Mt. San Antonio College
Walnut, CA

High School Diploma -

Glen A Wilson High School
Hacienda Heights, CA
06.1984

Skills

  • Special Requests
  • Proper Storage Procedures
  • Shift Checklists
  • Cash Register Operations
  • Guest Experiences
  • Guest Inquiries
  • Dining Room Cleanup
  • Trash Removal
  • Guest Relations
  • Restock Shelves
  • Clean Dining Areas
  • Attentive to Detail

Timeline

Food and Beverage Attendant

Yaamava Resort And Casino
09.2022 - Current

Office Manager

Sergio's Machine Company, Inc.
06.1999 - 12.2021

Associate of Science - Paralegal Studies

Mt. San Antonio College

High School Diploma -

Glen A Wilson High School
Laura Bezanson