Benefit Program Team Lead
Laura Garrett
MS Division of Medicaid
Grenada,MS
Work Preference
Work Type
Full Time
Location Preference
Remote
Minimum Desired Compensation
$55000/yr
Important To Me
Career advancementWork-life balanceFlexible work hoursPersonal development programsHealthcare benefitsWork from home optionPaid time offPaid sick leave401k match4-day work week
30
Years of experience
Work History
Benefit Program Tead Lead
3 Years 10 Months- Supervise and support a team of benefit specialists or case workers by providing daily guidance, coaching, and performance feedback. This includes monitoring workloads, setting priorities, and ensuring staff meet productivity and quality standards.
- Oversee eligibility determination and benefits processing. Review cases for accuracy, ensure adherence to Medicaid policies and federal/state regulations, and step in to resolve complex or escalated cases.
- Responsible for training and developing my team to include onboarding new staff ,as well as, delivering ongoing training on policy updates, and helping team members build their skills and confidence in handling cases.
- Conduct audits, track error rates, and implement corrective actions to improve performance
- Help ensure compliance with all relevant regulations, including HIPAA and state Medicaid guidelines, making sure my team handles sensitive information appropriately.
- Develop custom Excel templates to streamline data entry processes, improving workflow efficiency
Medicaid Specialist
8 Years 1 Month- Assumed responsibility for a Medicaid eligibility determination caseload for a designated territory within a region
- Investigated and verified accuracy of information provided by recipients under Medicaid programs to determine compliance with State and Federal laws, rules and regulations
- Determined applicants eligibility for institutional care based on State and Federal guidelines and verified accuracy of information listed on applicant's application
- Maintained effective public relations with medical facilities and federal, state, county and city agencies within assigned territory
- Verified accuracy of information listed on applicant's applications including income, bank accounts, and other assets
- Determined applicant's eligibility based upon established criteria
- Visited contact centers and medical facilities and assisted other area regional offices as needed
- Maintained strong and effective public relations and customer service
Education
No Degree - General Studies
High School Diploma
Skills
Transactions and Cash Handling
High Energy and Stamina
Team Player
Effective Verbal and Written Communication Skills
Reliable
Quick Learner
Upbeat and Positive Personality
Multitasking and Prioritization
Efficient and Detail-Oriented
Establishing and Maintaining Customer Relationships
Timeline
Benefit Program Tead Lead
MS Division of Medicaid
12.2022 - CurrentRead More
Medicaid Specialist
MS Division Of Medicaid
11.2010 - 12.2018Read More
Holmes Community College
No Degree from General Studies
Read More
Grenada
High School Diploma
Read More