Laura Bouxsein
Chicago,IL
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
6
6
years of professional experience
Work History
Manager of Member Services
Purchasing Platform, Inc
03.2023 - Current
- Collaborate with other departments to resolve complex member concerns and improve cross-functional communication
- Set performance goals, provide regular feedback, conduct performance evaluations, and facilitate professional development
- Provided guidance on multiple HR programs and issues directly to executive level managers
- Organize, implement and develop multiple Employee Resource Groups
- Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities
- Develop and implement strategies and documentation to enhance member engagement and satisfaction.
Buying Desk Manager
Purchasing Platform, Inc
10.2020 - 03.2023
- Positive, engaging, knowledgeable communication with clients, maintaining health of 12+ accounts at any given time
- Develop strategies to grow internal processes to benefit client relationships, including internal features and technological integrations
- Support internal teams in marketing campaigns, promoting events and business updates
- Create, run and pull sales and other varied business financial reports daily
- Create, update and maintain spreadsheets detailing business operations.
Support Specialist - Buying Desk
Purchasing Platform, Inc
03.2019 - 10.2020
- Positive, engaging, knowledgeable communication with clients, maintaining health of 12+ accounts at any given time
- Self-starter who can manage their time effectively and can educate themselves while contributing to dramatic client performance improvement
- Support internal teams in marketing campaigns, promoting events and business updates
- Create, update and maintain spreadsheets detailing business operations.
Buying Desk Intern
Purchasing Platform, Inc
10.2018 - 03.2019
- Positive, engaging, knowledgeable customer facing communication
- Support internal teams in marketing campaigns, promoting events and business updates
- Deliver strategic sourcing initiatives and manage purchase requisitions, sourcing the required goods and services at the best value from regional and national supply markets.
Sales Lead & Marketing Assistant
Urban Pooch CLC
12.2017 - 10.2018
- Positive, engaging, knowledgeable customer service
- Contributing to the execution of marketing initiatives and helping to ensure the smooth operation of marketing activities
- Support Retail Management in marketing store materials, promoting events and business updates
- Create, run and pull sales and other varied business financial reports daily
- Conduct market research on industry trends, competitors, and customer preferences to inform marketing strategies.
Education
Bachelor of Arts in Acting -
Illinois State University
01.2016
Bachelor of Arts in Production Design & Technology -
Illinois State University
01.2016
Skills
- People Management
- Data Analysis
- Employee Resource Management
- Revenue Generation
- Conflict Resolution
- Employee Relations Management
- Organizational Development
- HR policies development
- Career Pathing Guidance
- Performance reviewing
- Onboarding and Orientation
- Documentation And Reporting
Websites
References
Available Upon Request
Timeline
Manager of Member Services
Purchasing Platform, Inc
03.2023 - Current
Buying Desk Manager
Purchasing Platform, Inc
10.2020 - 03.2023
Support Specialist - Buying Desk
Purchasing Platform, Inc
03.2019 - 10.2020
Buying Desk Intern
Purchasing Platform, Inc
10.2018 - 03.2019
Sales Lead & Marketing Assistant
Urban Pooch CLC
12.2017 - 10.2018
Bachelor of Arts in Acting -
Illinois State University
Bachelor of Arts in Production Design & Technology -
Illinois State University