Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Laura Bugg

Spokane,WA

Summary

Highly motivated and dedicated professional seeking to contribute as a valuable employee. Committed to applying and honing skills in service to the employer and career advancement. Eager to make a positive impact and actively contribute to the growth and success of the organization.

Overview

14
14
years of professional experience

Work History

House Manager

Self-employeed
12.2016 - Current
  • Effectively managing a household of five and it’s ever changing needs.
  • Oversee budget to manage expenditures and control costs.
  • Adapt quickly to last-minute changes in plans or circumstances without compromising on quality or results.
  • Anticipate needs of family members by staying informed about their preferences, schedules, and priorities.
  • Plan special events such as parties or family gatherings with attention to detail and organization.
  • Supervise family members preparing meals and handling chores and provided constructive feedback.
  • Provided for the emotional needs of every family member.

Cosmetologist

Self Employed
04.2012 - Current
  • Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
  • Demonstrated high level of customer service to increase retention and satisfaction.
  • Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.

Mentor

Triumph Youth Services
10.2015 - 02.2016
  • A Residential Therapy Program specializing in aiding boys with emotional and behavioral challenges.
  • Supervising adolescents ages 12-18, assisting them with their daily activities, providing emotional support and assisting them in becoming healthy in order to transition home.
  • Served as a role model for professionalism, integrity, and dedication within the mentorship program environment.
  • Guided mentees in overcoming challenges by sharing personal experiences and offering practical advice.
  • Assisted mentees in developing self-confidence and positive self-image.
  • Offered constructive feedback on mentee progress, enabling them to refine their skills and enhance their potential.
  • Promoted positive relationships between mentees and other peers and adults to encourage social resilience and connection.

Supervisor/Mentor

Discovery Ranch for Girls
10.2013 - 08.2015
  • Residential therapy program for girls facing emotional and behavioral challenges.
  • Managed a staff of 2-6 each shift
  • Facilitated collaboration among staff to enhance schedule efficiency.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
  • Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.

Caregiver

Paul Provost
06.2011 - 06.2014
  • Offered support and care at home for a boy with special needs when needed.
  • Assisted client with activities of daily living, promoting independence and quality of life.
  • Assisted with dressing guidance, grooming, meal preparation, and medication administration.
  • Built strong relationships with client to deliver emotional support and companionship.
  • Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
  • Provided safe mobility support to help patients move around personal and public spaces.

Triage Nurse

Premier Pediatrics
08.2013 - 10.2013
  • Handled scheduling and managed phone notes for providers
  • Handled prescription refills and coordinated with pharmacies.
  • Verified patient insurance eligibility efficiently
  • Coordinated and managed scheduling tasks.
  • Maintained accurate patient records, ensuring thorough documentation of triage assessments and treatment plans.
  • Scheduled appointments for patients not requiring emergency services but needing examination from provider and consulting directly with provider.
  • Improved communication among healthcare team members by serving as a liaison between patients, physicians, and nursing staff.

Customer Service Representative/Telemarketing

Convergys/AT&T
05.2012 - 08.2013
  • Facilitated resolution of customer issues for AT&T. From technical support to billing inquiries.
  • Promoted and sold AT&T home services, driving revenue growth
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Education

General Studies -

BYU-I Online

Graduate - Cosmetology, Barbering, Esthetician

Evans Hairstyling College
Cedar City, UT
04.2012

Graduate - General Studies

Cedar High School
Cedar City, UT
05.2010

CNA Certification - Certified Nursing Assistant

Southwest Technical College
Cedar City, UT
2010

Skills

  • Calendar management
  • Preventive Maintenance
  • Exceptional organization
  • Multi tasking
  • Experience with Microsoft Excel, Word, Etc
  • Employee scheduling
  • Crisis intervention
  • Staff training
  • First aid training
  • Behavior modeling
  • Activities scheduling
  • Budgeting expertise
  • Office management
  • Data entry
  • Customer relations
  • Clear oral/written communication
  • Billing
  • Payroll processing
  • Technical support

References

Albert Behling- Former Supervisor
(801) 709-4489


Angie Chapman- Former Instructor
(435) 590-0579


Serenity Grothen- Former Co-Worker

(541) 823-7393

Timeline

House Manager

Self-employeed
12.2016 - Current

Mentor

Triumph Youth Services
10.2015 - 02.2016

Supervisor/Mentor

Discovery Ranch for Girls
10.2013 - 08.2015

Triage Nurse

Premier Pediatrics
08.2013 - 10.2013

Customer Service Representative/Telemarketing

Convergys/AT&T
05.2012 - 08.2013

Cosmetologist

Self Employed
04.2012 - Current

Caregiver

Paul Provost
06.2011 - 06.2014

General Studies -

BYU-I Online

Graduate - Cosmetology, Barbering, Esthetician

Evans Hairstyling College

Graduate - General Studies

Cedar High School

CNA Certification - Certified Nursing Assistant

Southwest Technical College

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