Laura Cafiero
Palm Coast,FL
Summary
Driven by operational efficiency and a knack for team management, I significantly enhanced customer satisfaction at Marciano Homes by streamlining warranty claims and reducing follow-up repair needs. At Viking Contractors, my adept negotiation skills achieved notable cost savings, showcasing my ability to merge hard skills like warranty analysis with the soft skill of escalation handling.
Overview
10
10
years of professional experience
Work History
Warranty Manager/ Purchasing
Marciano Homes
Florida
01.2020 - 01.2024
- Improved customer satisfaction by efficiently managing warranty claims and promptly addressing concerns.
- Managed budgetary responsibilities for the warranty department, ensuring cost-effective allocation of resources.
- Provided exceptional technical support services, troubleshooting complex issues with minimal need for follow-up visits or additional repair work required under the manufacturer''s warranty coverage.
- Developed a comprehensive training program for new hires, ensuring they quickly acquire the necessary skills and knowledge to excel as Warranty Managers within the company.
Purchasing Manager
Viking Contractors
Florida
01.2017 - 07.2020
- Sourced vendors, built relationships, and negotiated prices.
- Purchased new products and oversaw inventory stocking and availability.
- Managed supplier relationships to ensure timely delivery of products and services.
- Achieved cost savings by negotiating contracts and pricing with suppliers.
Office Manager
Alpha Wave Medical
Palm Coast, FL
01.2014 - 07.2018
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Education
Associate Of Applied Business -
Daytona State College
Daytona Beach, FL05.2009
Skills
- Warranty Analysis
- Operational Efficiency
- Team Management
- Escalation Handling
Timeline
Warranty Manager/ Purchasing
Marciano Homes
01.2020 - 01.2024
Purchasing Manager
Viking Contractors
01.2017 - 07.2020
Office Manager
Alpha Wave Medical
01.2014 - 07.2018
Associate Of Applied Business -
Daytona State College