Laura Caicedo
Summary
Operations professional with 3+ years of experience managing office operations, coordinating projects, and improving daily workflows in a fast-paced healthcare environment. Experienced in working with cross-functional teams, managing competing priorities, solving operational challenges, and keeping projects on track. Recognized for being organized, adaptable, and dependable, with a strong ability to learn quickly and build positive working relationships.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Operations Manager | Business Operations
HouseCalls Home Care
Bronx, NY
01.2023 - Current
- Manage operational workflows involving patients, providers, insurance organizations, social workers, and external partners to ensure timely service delivery and regulatory compliance.
- Develop and maintain operational tracking systems, documentation, and standardized procedures to improve workflow consistency and organizational performance.
- Support leadership with reporting, scheduling, operational planning, meeting coordination, and strategic initiatives.
- Prioritize competing deadlines in a fast-paced environment while maintaining high-quality service and strong client relationships.
- Conduct regular team meetings and offer ongoing feedback to strengthen communication and optimize operational performance.
Instructional Facilitator | Program Operations
Immigrant Social Services
New York, NY
09.2019 - 03.2020
- Designed and implemented comprehensive programs to enhance skill development and meet organizational goals.
- Worked closely with staff and community partners to solve problems and keep programs running smoothly.
- Built positive relationships with participants from diverse backgrounds by providing guidance and ongoing support.
- Tracked participant progress, maintained accurate records, and prepared required program documentation
Medical Coordinator /Intake Supervisor
HouseCalls Home Care
New York, NY
01.2018 - 09.2019
- Coordinated the intake process for new patients, making sure documentation was complete and services were started on time.
- Scheduled appointments and worked with patients, providers, and insurance companies to keep cases moving.
- Maintained accurate records and supported compliance with healthcare regulations
- Communicated with patients, providers, and insurance teams to align on service requirements and next steps.
- Helped improve daily workflows by identifying issues and recommending better ways to manage the intake process.
Education
B.S. - Biology
Lehman College
The Bronx, NYA.S. - Science
LaGuardia Community College
Queens, NYSkills
- Project Coordination
- Operations Management
- Problem Solving
- Organizational Skills
- Data Entry & Documentation
- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint
- Microsoft Outlook
- Adobe Acrobat
- HHA Exchange
- ePACES
Certification
Braven Leadership Certification
Lehman College Leadership Program Certification
DREAM USA Scholarship Recipient
Robinhood Grant Recipient – Lehman College
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Operations Manager | Business Operations
HouseCalls Home Care
01.2023 - Current
Instructional Facilitator | Program Operations
Immigrant Social Services
09.2019 - 03.2020
Medical Coordinator /Intake Supervisor
HouseCalls Home Care
01.2018 - 09.2019
A.S. - Science
LaGuardia Community College
B.S. - Biology
Lehman College