Laura Caldwell

15 years of experience working in POPS program.

Problem solving of duplicate, erroneous, and missing transactions.

Manually posting payments or refunding when necessary.

Balancing and researching issues related to retail stores daily business.

Testing new POPS screens and providing feedback if necessary before changes implemented.

Researching and disputing credit card chargebacks while working closely with fraud departments in all regions.

Analyzing revolving accounts that have expired interest while negotiating wavers and payment requirements.

Maintaining, re-aging and refunding customer accounts within a timely manner.

Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

Check to ensure that appropriate changes were made to resolve customers' problems.

Refer unresolved customer grievances to designated department for further investigation.

Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money or adjusting bills

Compare disputed merchandise with original requisitions and information from invoices and preparing invoices for returned goods

Receive payment by cash, check, credit cards, vouchers.

Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners

Greet customers entering establishments.

Answer customer questions and provide information on procedures or policies.

Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.

Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints.

Direct and supervise employees in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.

Inventory stock and reorder when inventory drops to a specified level.

Monitor sales activities to ensure that customers receive satisfactory service and quality goods.

Assign employees to specific duties.

Examine merchandise to ensure that it is correctly priced and displayed as well as functions as advertised.

Enforce safety, health, and security rules.

Perform work activities of subordinates, such as clearing and organizing shelves and displays and selling merchandise.

Plan budgets and authorize payment and merchandise returns.