Laura Callaway
Pasadena
Summary
Experienced healthcare administrative professional with 20+ years in long-term care, resident financial services, and business office operations. Skilled in Medicaid applications, renewals, denials, pending cases, eligibility verification, and communication with HHSC and resident families. Recognized for problem-solving abilities, attention to detail, and strong communication skills when working with residents, families, state agencies, and interdisciplinary healthcare teams. Dedicated to supporting facility operations through efficient case management and resident advocacy.
Overview
10
10
years of professional experience
Work History
ABOM/HR Coordinator
Avir at Pasadena
Pasadena, TX
07.2025 - Current
- Managed Medicaid applications, renewals, pending cases, and collection of required documentation for long-term care residents
- Communicated with residents, responsible parties, and families regarding Medicaid eligibility and financial information
- Coordinated with HHSC and outside agencies to assist application processing and follow-up
- Maintained resident financial and eligibility records with strong attention to detail and accuracy
- Assisted with daily census review and resident account follow up
- Resolved resident account and bad debt concerns through communication and payment follow-up
- Processed payroll functions including employee timekeeping audits and payroll corrections
- Conducted new hire orientation and assisted with HR administrative functions
- Managed multiple priorities in a fast-paced skilled nursing facility environment while maintaining organization and compliance
ABOM/HR Coordinator
Vista Nursing and Rehabilitation
Pasadena, TX
04.2018 - 07.2025
- Managed Medicaid applications, renewals, pending cases, and collection of required documentation for long-term care residents
- Communicated with residents, responsible parties, and families regarding Medicaid eligibility and financial information
- Coordinated with HHSC and outside agencies to assist with application processing and follow-up
- Maintained resident financial and eligibility records with strong attention to detail and accuracy
- Assisted with daily census review and resident account follow-up
- Resolved resident accounts and bad debt concerns through communication and payment follow-up
- Processed payroll functions including employee timekeeping audits and payroll corrections
- Conducted new hire orientation and assisted with HR administrative functions
- Managed multiple priorities in a fast-paced skilled nursing facility environment while maintaining organization and compliance
Office Manager
North Houston Transitional Care
Houston, TX
08.2016 - 06.2018
- Verified insurance eligibility and maintained residents administrative records
- Assisted with resident admission documentation and daily office operations within a skilled nursing facility
- Maintained employee records with accuracy and confidentiality
- Processed payroll functions, audited employee time records, and resolved payroll discrepancies
- Maintained employee personnel files and assisted with HR administrative duties
- Provided support to residents, families, and staff while managing multiple priorities in a fast-paced healthcare environment
Education
High School Diploma -
South Houston High School
South Houston, TXSkills
- Medicaid applications & Renewals
- Eligibility Verification and pending cases
- HHSC & Family communication
- Business Office Operations
Timeline
ABOM/HR Coordinator
Avir at Pasadena
07.2025 - Current
ABOM/HR Coordinator
Vista Nursing and Rehabilitation
04.2018 - 07.2025
Office Manager
North Houston Transitional Care
08.2016 - 06.2018
High School Diploma -
South Houston High School